Maddy Martin

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

Articles by Maddy Martin

Call Management Applications Build the BEST Customer Experience

May 12, 2025

Mastering Call Center Productivity: Practical Tips and AI Innovations

May 11, 2025

Boost your call center efficiency with AI-enhancements, practical tips, and crucial metrics for improved productivity and customer satisfaction.

Call Center Call Monitoring Secrets That Result in Growth

May 11, 2025

Discover strategies to enhance contact center quality management, boost customer satisfaction, and outperform competitors for better results.

Improve Contact Center Quality Management with Smart AI

May 11, 2025

Discover strategies to enhance contact center quality management, boost customer satisfaction, and outperform competitors for better results.

How to Apologize Without Saying Sorry and Keep Your Integrity

May 11, 2025

Learn how to apologize effectively without saying "sorry" and maintain respect. Discover techniques for accountability and trust in professional settings.

No Call, No Show: How to Prevent, Manage Staffing Disruptions

May 11, 2025

Explore strategies to tackle no call no show issues. Discover tools and policies to maintain team morale, save time, and reduce operational gaps.

5 Best Phone Answering Services in 2025

May 5, 2025

Explore the best phone answering services of 2025 - ensure no missed calls, improve customer satisfaction, and grow your business efficiently. Learn more!

7 Best Automated Receptionists in 2025: Never Miss a Call Again

May 4, 2025

Discover the power of automated receptionists, blending AI and human oversight for seamless 24/7 customer service. Improve efficiency, cost, and business scalability.