The only receptionist service that's both AI and human.
AI provides quality coverage at scale. Live Agents handle the nuance. You focus on your business.
You don't have to choose between AI and Humans
AI speed. Human nuance. Under one roof.
AI where it's sufficient. Humans where they're essential. One system, built to do both. Backed by 500+ North American live agents.
Stop overpaying for calls that don’t need a human
After 10 years and 25 million calls, we know exactly how AI and humans work together, and precisely when each one should take over.
Our AI answers every call, qualifies the lead and blocks spam automatically
The AI follows your script, greets the caller, runs your intake questions, and makes sure only real leads get through to your team.
Our AI routes calls based on your business needs
Every qualified call follows your rules. The AI can book a consultation directly into your calendar, send you a detailed summary so you can call back at the right time, or transfer the caller to your team. You define the logic. The AI follows it.
Every call gets logged to your CRM, automatically
Detailed email/text summaries after every call. Contact info, intake answers, call summary, next steps, and recording. All synced to your CRM. No manual data entry.
7,000+ Integrations
AI and Live agents, working together on your terms.
Every business handles calls differently. Smith.ai is built to match exactly how you want yours handled.
Humans for new prospects. AI for existing clients.
Let human agents handle new prospect calls where first impressions matter most. AI takes care of existing clients, routine follow-ups, and repeat callers. You get the reliability of humans where it counts, and the efficiency of AI everywhere else.
AI answers all calls. Escalated to humans only when needed.
AI handles routine calls, intake, and FAQs around the clock. Human agents step in for complex intakes, scheduling, payment discussions, and situations that need nuance. Every transfer is warm. Callers never repeat themselves.
We started as a human-only answering service in 2015
When we introduced AI, we didn’t start from scratch. We trained it on millions of real calls and the same processes our human agents had followed for years. That's how we found the AI that can handle most calls. And we exactly know when to escalate to human agents.
See how much you can save with the hybrid mode.
Enter your monthly call volume and see what the hybrid model saves you.
How many calls do you receive per month?
x
$8.00 per call
$1.75 per call for AI & $4.75 for Human agents
Ready to see it handle your calls?
An AI that's trained, tested, and constantly improving.
Your procedures, FAQs, and knowledge base loaded before a single live call. Your AI speaks your language, not generic speech.
How we constantly make our AI sharper
While your AI runs on your calls, our team runs dedicated research to keep the whole system sharper. Here's what that looks like.
Voice and hearing upgrades
We run ongoing research on how AI speaks and listens. New speech synthesis research, transcription accuracy, and noise handling all get built in as we go. Your AI inherits every upgrade we ship.
Humans reviewing AI. Every single week.
A QA team tracks weekly call trends, reviews poor quality complaints, and routes fixes to the right owner. Your AI gets better because humans are actively looking at where it falls short.
Self-improving AI loops
The AI flags its own weak spots. Low scores, unanswered FAQs, and drop-off moments are automatically identified and routed back into training. Your AI gets better from its own mistakes.
AI Quality Index Coming soon
A live AI Quality Index is on the way. A single score that tracks your AI's performance over time, so improvement is something you can see, not something you have to take on faith.
Call in as a potential client and hear it for yourself
Call in with a specific inquiry, such as:
Experience how our AI front office seamlessly handles your inquiry
A partner, not just a tool.
We handle the setup, the technical work, and the ongoing tuning. so you don't have to.
Forward Deployment Team
Our onboarding team learns how you work. They write your call scripts, connect your CRM, and build your call logic around your actual procedures. You don't configure anything yourself.
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Dedicated AI Team
We become your technical team. We tune your AI, integrate new tools, and optimize your call flows as your business changes. Thousands of businesses have been onboarded and improved by this team.
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Your Dedicated POC
You get a named Account Manager who knows your business, reviews your calls, and is your single point of contact for anything you need.
Your questions answered
Ready to talk?
Tell us about your business and schedule a call with our team.