Maddy Martin is Smith.ai's SVPÂ of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.
Discover how customer experience journey mapping helps small businesses grow by understanding and enhancing every customer interaction—from discovery to advocacy.
Discover the art of warm transfers and how they enhance customer satisfaction in AI-driven services. Learn to master smooth customer handoffs and boost loyalty.
Elevate your small business operations with an automated virtual receptionist. Ensure 24/7 service, seamless call management, and enhance customer experience.
Explore if offering discounts for customer reviews is beneficial. Understand ROI, legalities, and alternatives to drive genuine feedback without hurting margins.
Discover proven strategies to boost appointment bookings for small businesses, driving growth and increasing revenue. Implement effective management today.
Discover how AI-backed call centers stack up against traditional solutions and find the right fit for your business with our comprehensive guide on call center services.
.svg)