For lawyers and law firms using PracticePanther as their law practice management software, you'll be happy to know Smith.ai now syncs with your calendar and client records. Read on to learn how to connect your PracticePanther account to Smith.ai.
How to connect Smith.ai to your PracticePanther calendar
In order for your receptionists to book and modify your appointments on PracticePanther, we will need access to your calendar through Calendly, a free calendaring program that syncs with Google Calendar, which in turn sync with PracticePanther. It sounds complicated, but it's easy to set up. We'll walk you through each step.
Connect your PracticePanther account to Google Calendar
- Log in to your PracticePanther account and click on "Settings."
- Under "Integrations," click on "Calendars, Tasks & Contacts."
- Click "Activate Sync" next to the Google icon.
- Click "Allow."
Connect Google Calendar to your Calendly account
When you sign up for Calendly with a Google account, your Google Calendar will automatically connect to Calendly. If you have multiple calendars on your Google account, you can choose which ones Calendly will check. Make sure Calendly is set up to check the Google Calendar that you have connected to PracticePanther.
- Log in to Calendly and visit your Calendar Connection page.
- On the left side, make sure the correct Google Calendar is checked; on the right side, make sure the correct calendar type on Calendly is selected.
Send us your Calendly link
- Log in to Calendly, click on the link on the upper-right corner of your account dashboard, making sure this is the same calendar you selected in the steps above, which has access to the correct Google Calendar.
- From the drop-down menu that appears, select "Share Your Link."
- Click "Copy Your Link" and send this link to email@example.com with the subject line, "PracticePanther calendar link." Be sure to include any specific directions for using this calendar.
- That's it! We'll notify you via email once we're ready to start booking appointments on your calendar, typically within 1 business day.
With this setup complete, your Smith.ai receptionists will now be able to view your availability in real time, and add or modify appointments on your PracticePanther calendar. New and revised appointment bookings will, as always, also be noted in your call summaries.
How to connect Smith.ai to your PracticePanther intake forms
Your receptionists are able to do more than answer calls and book appointments. They can also complete new client intake forms and other publicly visible forms that you've set up on PracticePanther.
- Log in to your PracticePanther account, click on "New," and select "Intake Form."
- Select the intake form you want your receptionists to complete, and click "Continue."
- Under "Share," copy the link that appears.
- Send an email to firstname.lastname@example.org with the subject, "PracticePanther intake form," and include the link to your intake form. If you have more than one intake form, you may send all links in one email. Please include directions with each link, so we know how to use each intake form.
- That's it! We'll notify you by email as soon as we are ready to begin completing intake forms for your callers, typically within 1 business day.
With this setup complete, your receptionists will be able to complete new-client and other intake forms, and completed forms (i.e., new contacts and tasks) will appear in your PracticePanther account in real time. As always, call summaries will mention the completion of an intake form (or if completion was not successful, the attempt will be noted).
Email us at email@example.com or call us at (650) 727-6484 Monday through Friday between 6 AM and 6 PM so that we may assist you.