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IT and Managed Services

IT professionals are frequently focused on working on computer repairs and can’t be expected to answer every call that comes in, but offering quality customer support through a reliable IT answering service has been shown to improve businesses in a variety of ways. Here are a handful of the benefits IT and managed service agencies experience with us:

  • Expand availability

With a phone answering service that’s available 24 hours a day, 7 days a week, your clients will always have a real person to talk to, whether your IT company is busy, closed, or on holiday. Your clients’ questions always earn a thoughtful response.

  • Increase leads captured  

Missed calls mean missed opportunities. Don’t miss out on leads just because you’re not always able to answer the phone. Answering services provide nighttime, weekend, and after-hours availability so your managed services business will never miss another call.

  • Boost work productivity

Through outsourcing call handling to an answering service, your IT team will be able to spend time where you need it most and focus on more important work to build your business.

  • Enhance client satisfaction and business reputation

At Smith.ai, we know amazing customer service and how to deliver it for a range of business types and industries. Our virtual receptionists are trained in customer service and hospitality, so let us put tried-and-tested practices to work for you and deliver an exceptional and professional response that represents your IT company well every time.

  • Save money and time

No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services your team needs and then some with an answering service for a fraction of the price. On average, customers who use Smith.ai save upwards of $30,000/year.

  • Stay up-to-date with leads and clients

Phone answering services can provide your IT and managed service business with detailed call summaries after each call and even provide your clients with chat, social media, and text messaging so you can stay in contact with your most valued clients.

An IT and managed service answering service can offer your busy staff with much needed relief, whether you're on a budget, overwhelmed by overflow calls, or simply looking to enrich your company’s customer service. In signing up with Smith.ai’s IT and managed services answering service, your business can receive even more benefits to help your agency accomplish its goals, whatever they may be.

Smith.ai’s answering service can provide IT and managed service businesses with…

24/7 availability

After-hours & overflow answering

Bilingual answering

Outbound call-backs

Spam blocking

Appointment scheduling

Sales development

Payment collection

CRM Integration

Lead development

And much more…

With seemingly limitless features, Smith.ai’s answering service is guaranteed to grow your company’s productivity, revenue, and outreach. Smith.ai has provided quality service to IT and managed service businesses for years and our clients trust Smith.ai to provide their business with premium support. Read our 5-star reviews to learn why tech business owners prefer Smith.ai.

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