E-commerce and retail managers are often usually up to their ears in product fulfillment and order management and don't have the time to answer every call that comes in, but providing high-quality customer service through a reliable e-commerce and retail answering service has been shown to improve businesses. Here are a few of the benefits e-commerce and retail businesses experience with us:
- Expand availability
With a phone answering service that’s available all day, every day, your clients will always have a real person to talk to, whether your shop is busy, closed, or on vacation. Your clients’ questions always receive a thoughtful response.
- Increase leads captured
Missed calls mean missed opportunities. Don’t let leads pass you by just because you’re not free to pick up the phone. Answering services provide nighttime, weekend, and after-hours availability so your store will never miss another call.
- Boost work productivity
Through outsourcing call handling to an answering service, you’ll be able to dedicate time to more important work to build your business.
- Enhance client satisfaction and business reputation
Smith.ai knows great customer service and how to deliver it for a range of business types and industries. Our virtual receptionists are trained in customer service and hospitality, so let us put our tried-and-tested practices to work for you and provide an exceptional, professional response that represents your business positively each and every time.
- Save money and time
No need to allocate limited time and money towards hiring an in-house receptionist when you can get all of the services you need and then some with an answering service for a fraction of the price. Companies that use Smith.ai can save up to $30,000/year.
- Stay up-to-date with leads and clients
Phone answering services can provide your e-commerce and retail business with detailed call summaries after each call and even provide your clients with chat, social media, and text messaging so you can keep connected to your most loyal customers.
An e-commerce and retail answering service can offer your business with much needed relief, whether your shop is on a budget, overwhelmed by overflow calls, or simply hoping to strengthen your company’s customer service. With Smith.ai’s answering service, your shop can receive even more benefits to help your company accomplish its goals, whatever they may be.
Smith.ai’s answering service can provide e-commerce and retail businesses with…
With almost endless features, Smith.ai can promise your company growth in productivity, revenue, and outreach. Smith.ai has constantly provided quality service to e-commerce and retail businesses for years and our clients trust Smith.ai to provide their company with premium support. Read our 5-star reviews to learn why business owners prefer Smith.ai.