Oakland, CA

Smith.ai’s Superior 24/7 Answering Services for Oakland Businesses

Running a business in Oakland is hard work. Smith.ai’s professional receptionists answer your phone calls, book appointments, assist clients, block spam, and more – so you can focus on your work without missing any opportunities.
14-day money-back guarantee
Live Agents 24/7
Bilingual
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

OUR FEATURES AND SERVICES

Unified solutions to answer & act on every lead

Professionally answer your business calls, chats, texts, and social messages — we’ll help you do it all.

See all features

Facts & Figures

Oakland, California is one of the most populated cities in the United States. The city is located on the west coast of North America and proudly neighbors both Nevada and Oregon. 

Oakland is widely known for its diverse neighborhoods and artistic movements as well as it’s iconic, historical sites, such as the famous Jack London square. The city is often recognized as a worldwide leader in the international trade industry and is considered a bustling epicenter for culture, fashion, news, finance, and technology. Oakland has and continues to be one of largest and most influential metropolises in the nation.

  • East Bay Times: Oakland News
  • Oakland Chamber of Commerce
  • Population: 433,031
  • Industries: Healthcare; government; IT; manufacturing; transportation; trade; tourism; social services; retail
  • Area Code: 510
  •  Surrounding Cities: San Francisco, Berkeley, Alameda, San Leandro, Lafayette, San Pablo, San Lorenzo, Richmond
  • ZIP Codes: 94601, 94605, 94606, 94611, 94603, 94621, 94610, 94602, 94607

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

Book a Consultation

Remote agents save space and rent

Virtual Savings for Every Oakland Business

Oakland is one of the most beautiful cities in the United States, with people from all over the world jumping to move there. That’s why it comes as no surprise that the average price to rent an office in Oakland is about $40 per sq.ft. That’s almost $6,000 for a small, 150 sq.ft. office! Adding in a receptionist’s office, which average around 40 sq.ft., can take up more space than necessary, shoveling more money towards rent and less money towards your business. 

Virtual receptionists at Smith.ai always work remotely from a quiet home office, saving you office space and putting money right back into your pocket. Learn more about the benefits of virtual receptionists vs. in-office staff. Learn more about the differences between a full-time receptionist vs. a virtual receptionist.

Virtual receptionists cost less

True Price of In-House Workers in Oakland

Highly populated cities like Oakland often demand a higher wage for workers than the national average. Salaries for traditional in-house receptionists in Oakland can cost anywhere from $36,000 to $54,000 annually. When you factor in costs for direct benefits, such as healthcare and 401K’s, and side benefits, such as commuter reimbursements and paid holidays, a full-time, in-house receptionist can cut deep into your budget. 

The cost for a full-time, 24/7 receptionist at Smith.ai, however, starts at as little as $210/month, saving you up to $52,000/year on salary alone! Smith.ai adjusts to fit your business needs, not the other way around. Review Smith.ai’s flexible monthly plans and pricing.

Missed calls hurt your business

Every Call is Answered with 24/7 Live Agents

Unfortunately, in-house receptionists can only do so much. Most receptionists multitask answering phone calls with other receptionist duties, such running errands and performing general office assistance. Even with multiple full-time receptionists, phone calls can and will be missed when they call in sick, need time off, are late due to traffic, are already on the line with a client, or are preoccupied with their other responsibilities. As much as 25% of calls come in after-hours and on weekends, so even beyond these regular interruptions to call answering, there are real numbers that affect your business. 

While virtual receptionists may not be able to restock office supplies or grab you coffee, they can offer unlimited quality support 24 hours a day, 7 days a week so that your business doesn’t have to stop when your in-office workers do. Why not try it to see for yourself risk-free with our 14-day money-back guarantee?

Answering services you can depend on

Provide Call Support for Your Busy Oakland Team

Calls come in and your team may not always be able to answer. From regular office meetings to managing administrative duties, they stay busy, but how can you ensure that your client’s questions are answered without running your team into the ground or neglecting other important office tasks? Smith.ai can take that responsibility right off your shoulders. Our 24/7 live agents will capture and screen callers, schedule appointments, and input details directly into your CRM and calendar so you can rest easy knowing your callers are receiving quality service, no matter how busy your team may get.

integrations

Smith.ai integrates with your software

Calls, chats, appointments, and payments are automatically logged in your systems. We directly integrate with over 30 programs, including Salesforce, Hubspot, and Zapier.

Getting started

Easy as 1-2-3

Outsourcing to Smith.ai is simple. We already work with every phone system and website. And we use AI to help our live staff have natural conversations, so there's no script required.

RingCentral
Jive
Verizon
Google Voice
Nextiva
Dialpad
8x8
Phone.com
Vonage
and many more.
1

Customize your instructions

Tell us about your business, budget, and growth goals. We'll build a plan to suit.

2

Send your calls & chats to us

No IT support? No problem. Easily add us to any phone system or website.

3

Try risk-free for 14 days

Fully experience our phone & chat services based on your custom communication plan.

Get Started

Nurtured callers turn into leads

Receive Quality Customer Service

Building reliable customer service in Oakland doesn’t have to end when callers hang up the phone. Our virtual receptionists send you and members of your staff a detailed summary after every call. We also offer text and email follow-up messages to nurture leads who call and even make outbound calls to leads who complete your web forms online. Just let us know who to call or forward your phone call tasks to us and we can use your business number as our caller ID so it always looks like we’re in-house and calling from your Oakland office. We make sure that your team stays up-to-date on clients’ information and that your callers have every opportunity to reach you.

Clients connect on multiple platforms

Utilize Live Chats, Texts, and Facebook Messaging to Reach Clients

Smith.ai’s answering service isn’t limited to phone calls. We use social media, live web chats, and text messages to connect with your clients so no matter how they reach out, you can always connect with a live, friendly agent. It’s especially important for businesses with Facebook pages, VoIP phones that have texting enabled, and websites that attract potential clients to allow clients more than one way to have their questions answered. Our multi-channel coverage makes it easier to scale sales communications under a single provider – no more messing with one vendor for chat, one vendor for texting, one vendor for Facebook Messenger, and one vender for calls. It’s all handled under one roof at Smith.ai.

Recent Client Testimonials

SMITH.AI OFFERS WORLDWIDE RECEPTIONIST SERVICES, 24/7.

Here are a selection of the top cities we serve.

Trusted by businesses &
the agencies that support them

Testimonial Image
Trustpilot 5 stars rating icon
"Smith.ai is just excellent. My go-to receptionist team that I use and recommend to other law firms... and business owners generally!! They go above and beyond to cater their receptionist and live chat services to the specific needs of my business."
Joey Vitale Headshot
Joey Vitale
Indie Law
Testimonial Image
Trustpilot 5 stars rating icon
Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stay within my budget.
Shamia Cottrell
Testimonial Image
Trustpilot 5 stars rating icon
My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic.
Littleton Legal PLLC
Testimonial Image
Trustpilot 5 stars rating icon
I love Smith.ai! This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively.
Jennifer Fabian-Verzosa

FAQs – How can we help you?

How is this worth it?

Even our most expensive plan, the Pro plan, is about $40,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions.

Give us a try and find out.

How does the money-back guarantee work?

You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists.

To receive your money back, simply send us an email within 14 days at support@smith.ai with the subject line “Money-Back Request.”

You’ll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota (“overage”) are not included in the money-back guarantee.

What if I don't need 24-7 answering?

No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours.

The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.

Do I need to build a script?

Nope. We’ll simply ask you a few questions about your business and how you would like your calls to be answered. Our receptionists will handle all your calls in an unscripted, natural manner.

How will receptionists handle my calls?

We customize call handling according to your business and the type of caller. After a personalized greeting, we can screen leads using your questions, take messages, book appointments on your calendar, or transfer calls to your line.

Affordable monthly plans for every budget

Take the Faster Path to Growth.
Hire Smith.ai Today.

Try risk-free •  14-day money-back guarantee
Capterra top 20 badge
g2 users love us badge
we deliver blue badge

It’s no easy task running a business in Oakland, from managing daily sales tasks and overseeing marketing projects to attending business conferences and networking events. You may not have the time to give your clients what they expect: friendly, fast responses to sales and service questions. Thankfully, Smith.ai is Oakland’s premier receptionist answering service. Our experienced virtual receptionists provide memorable, personalized customer service to each of your callers, so that even after-hours, your business never stops running. Our staff works around the clock to build a better relationship with your existing clients by answering calls, addressing client questions, and scheduling appointments in a friendly, natural manner. Let Smith.ai’s live, professional agents be there to assist your callers any time of day and represent the very best your company has to offer. 

Our reliable 24/7 virtual receptionist services provide businesses across the local Oakland area with high-quality, professional support, every hour of the day. Smith.ai’s virtual receptionists even capture and qualify potential clients by making outbound calls and converting website leads so that your business can keep growing. You decide how and when our receptionists can assist you and we handle the rest. Whether you’re a small business looking to provide quality answering services to your clients or an established agency hoping to discover and qualify new leads, Smith.ai’s virtual receptionists can help. Try risk-free today with our 14-day money-back guarantee!