Outsourced receptionists are only useful if they are an extension of your business, taking work off your plate. That’s why Smith.ai’s virtual receptionists not only answer your calls in a professional and friendly way, but they can also screen new leads, book appointments on your calendar, take payments for consultations and outstanding invoices, make outbound calls, and initiate conference calls. Clementine is a basic answering service: They take your calls and can schedule appointments, but a booked consultation with an unqualified lead can just waste more of your time.
Setup will take a while with Clementine, too. They train a dedicated team to answer your calls, which may initially seem appealing, but turnover and training time can cause lags in service and gaps in knowledge. Smith.ai uses AI technology instead: Your custom instructions appear on our receptionist’s screen instantly, so any member of our team can answer your calls. Plus, you can get up and running in a couple of days.
Speaking of technology, Smith.ai has an ever growing list of integrations to assist you. Which means we can book appointments on your calendar, have clients make payments directly to your accounts, and log call reports in your CRM. We also have spam blocking, call history search, zip code search, warm transfers via SMS and Slack, a Zapier integration, a call tracking dashboard, and more. Clementine will charge for spam calls, and with a lack of personalization and integration, their service is likely to sound outsourced.
For more qualified leads, technology-assisted receptionists, less work for you, free handling of spam, sales, and wrong numbers, and marketing, intake, CRM, payment, and calendar integrations, businesses prefer Smith.ai to Clementine.
“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!”
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."