Live chat can serve multiple purposes: support, answering client questions, lead qualification, facilitating product or service payment, booking appointments, and client intake. Simplr’s platform provides customer support for e-commerce companies only. They don’t assist & qualify leads, schedule appointments, or offer any new client intake. Smith.ai can serve any industry, including small and medium-sized businesses in service industries like legal, financial, or IT. We don’t just answer your web visitors’ questions, we convert them into quality leads with booked appointments.
Simplr’s agents simply staff your existing ticketing system and chat widget. Which is great if you have a ticketing system. But if you don’t have a system, just a simple website, Smith.ai’s customizable widget is a fast and easy-to-install solution. Small business owners can simply copy and paste our code onto their site and we’re up and running within 1-3 business days. No external platforms necessary.
For a simple solution that converts more leads, increases marketing ROI, reduces call volume, and takes real work off your plate, small businesses prefer Smith.ai Live Chat over Simplr.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”