Live chat can serve multiple purposes: support, answering client questions, lead qualification, facilitating product or service payment, booking appointments, and client intake. Simplr’s platform provides customer support for e-commerce companies only. They don’t assist & qualify leads, schedule appointments, or offer any new client intake. Smith.ai can serve any industry, including small and medium-sized businesses in service industries like legal, financial, or IT. We don’t just answer your web visitors’ questions, we convert them into quality leads with booked appointments.
Simplr’s agents simply staff your existing ticketing system and chat widget. Which is great if you have a ticketing system. But if you don’t have a system, just a simple website, Smith.ai’s customizable widget is a fast and easy-to-install solution. Small business owners can simply copy and paste our code onto their site and we’re up and running within 1-3 business days. No external platforms necessary.
For a simple solution that converts more leads, increases marketing ROI, reduces call volume, and takes real work off your plate, small businesses prefer Smith.ai Live Chat over Simplr.