Live website chat should reduce your workload while increasing your quality leads and client satisfaction. Smith.ai hires chat agents who are highly experienced with customer service, and enable them with technology that helps them quickly answer questions, screen for quality leads, book appointments on your calendar, and collect new client intake info. Within moments, everything you need for a new consult is in your inbox and/or CRM. Ngage also does lead qualification, but since they charge per lead, they are less likely to thoroughly filter out the best leads for you. You’ll end your day following up with “quality leads,” screening them yourself, and scheduling your own calls.
With a high cost-per-lead ($35) and no free trial, Ngage can quickly become expensive before you can estimate effectiveness. And while both Ngage and Smith.ai can answer texts for you (Ngage calls this feature SMS Text-to-Chat), at $35 per “lead,” a text messaging channel might not be worth the added cost. With affordable per-chat pricing and effective lead qualification, adding Text Answering to your Smith.ai plan is a no-brainer.
For more high-quality leads, sophisticated AI technology, a free trial, predictable monthly pricing, excellent customer service, better value from your marketing, and faster booked leads, businesses choose Smith.ai over Ngage every time.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”