Your outsourced live chat service should take real work off your plate, not just be another answering service for your business. That’s why Smith.ai’s Live Chat agents answer questions, qualify leads, do basic intake, and even book appointments for you. We capture potential clients from your site and turn them into booked leads.
365ChatSupport has plans that offer a high volume of “enquiries or leads,” but they aren’t offering the same value per conversation. They’ll answer basic questions and then transfer anything more complicated to you, meaning you’ll have a list of emails to send at the end of the day.
And for smaller businesses who may have less website volume but each visitor is very important, having Smith.ai capture, qualify, and book these leads is key to success. If 365ChatSupport takes a simple message, your lead is likely to move on to the next business or interrupt you with a call, defeating the purpose of live chat services.
For qualified leads, booked consultations, captured potential clients, better customer service, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over 365ChatSupport.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”