Your outsourced live chat service should take real work off your plate, not just be another answering service for your business. That’s why Smith.ai’s Live Chat agents answer questions, qualify leads, do basic intake, and even book appointments for you. We capture potential clients from your site and turn them into booked leads.
365ChatSupport has plans that offer a high volume of “enquiries or leads,” but they aren’t offering the same value per conversation. They’ll answer basic questions and then transfer anything more complicated to you, meaning you’ll have a list of emails to send at the end of the day.
And for smaller businesses who may have less website volume but each visitor is very important, having Smith.ai capture, qualify, and book these leads is key to success. If 365ChatSupport takes a simple message, your lead is likely to move on to the next business or interrupt you with a call, defeating the purpose of live chat services.
For qualified leads, booked consultations, captured potential clients, better customer service, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over 365ChatSupport.