Video calling is becoming the way of the future. Even before the pandemic, more businesses and consumers were using video calls for everyday things. And now we live in a world where many things happen over video that used to take place in person—doctors’ appointments, therapy sessions, legal matters and court hearings, classes and school lectures, and so much more.
There’s even a whole meme and GIF storm out there for Zoom meetings, along with plenty of good old “horror stories” about how people embarrassed themselves on video because we’re all accident-prone and still kind of new to this digital world we live in. Of course, when you’re done laughing at the endless stream of “oopsies”, it’s time to get to work finding the right VoIP provider for your video calling needs.
If your business is in the market for a premium video calling service, there are a lot of great options out there today. However, they’re not all created equal. Sure, you could just download Zoom and start making calls and setting up meetings. However, Zoom is a mostly-free tool that’s geared toward the general public, not specific business use. Therefore, it might lack some features.
Not only that, but then you’ll have to transfer all your Zoom communications to your CRM and make sure that you keep things organized because the video conferencing isn’t part of your communications service plan. The other option, of course, is to upgrade to a VoIP provider that offers premium video calling along with unlimited audio and messaging, as well as tools for quick, efficient communications.
In this guide, we’ll look at 10 of the best VoIP providers for those who need dedicated video calling solutions. There are several factors to consider here. It’s not just about who has video calling. We are also going to look at things like bandwidth and uptime, whether video is included or costs extra, and how many participants you can have in a meeting (yep, these are all factors that should be on your own list, too).
What does VoIP offer? Well, it comes with several benefits compared to a traditional phone service, but the biggest factor is the lower cost per call that you’ll get by switching. Of course, you also get access to much more dynamic features like video and audio conferencing, SMS and MMS messaging, and so many other tools you might not get by picking up a traditional phone. When you choose the right provider, there’s a lot that VoIP can do for your business. If you’re looking for a good VoIP solution for video calling, here are the ones that should be on your list.
Bitrix24 is one of the best business VoIP solutions available today. It offers unlimited audio and texting, along with premium video that includes HD conferencing and screen sharing, and so much more. There are integrations for several of the tools that you already use, and the best part is that it’s free for up to 12 users on the basic plan.
You can upgrade to a higher plan for a small monthly cost, and even those are rather affordable. In addition to the video features, you also get file sharing and contact syncing, intelligent call routing, group chat, and more. The goal is to streamline communications, both internally and externally, and there are several versions to help your business do so.
Consider key features like:
Nextiva has a 30-day trial that ensures that you are comfortable with their platform and that it delivers what you need. You get free automated greetings and unlimited Internet fax capabilities, along with scalable plans that fit your business perfectly. The video features are available on premium plans, as is unlimited audio.
Even though Nextiva doesn’t offer as much inclusive in terms of video at the lower price points, it’s still one of the best services available today. In fact, it makes several of the “best of” lists out there for various VoIP solutions, including its video and audio quality and the overall reputation of the platform.
Check out features like:
Small businesses and solopreneurs can benefit from the power of Google once again with Google Voice. If you don’t find yourself in need of a major VoIP service, this could be the best solution. Google Voice gives you access to a dedicated phone number that you can use to make unlimited domestic calls, send texts, and engage in video calls.
Of course, this platform isn’t going to be as effective for larger companies with more employees or call participants, but it offers a great free solution for SMBs and those who only need to have access for a single user on each platform. Plus, it’s from Google so it integrates with tons of the tools you already use, and it’s got a simple interface.
Enjoy features like:
GoToConnect offers premium VoIP services that every brand can benefit from, including video and audio calling for all kinds of needs. You can keep your current number, use desk phones or other devices, and more. Video conferencing is an upgrade with this service, but it’s well worth the investment. You get a virtual suite of tools to ensure that you can handle your communications of all kinds, no matter where you are.
You can enjoy auto-adjusted bandwidth and a 14-day trial to ensure that you like what you’re getting. Plus, there’s room for up to 250 participants in calls and meetings, giving larger companies plenty of space for what they need. Advanced analytics and other features are available, as well.
Key features include:
Dialpad offers affordable VoIP solutions that include calls and videos, along with plenty of integrations for all of your existing software. You can enjoy easy access to calls and videos on any platform or device and although it costs extra to add video conferencing, the investment is worth the expense.
Take advantage of the trial (for 14 days) to see how you feel about the platform. Once you fall in love, you’ll be able to upgrade and add video, check out other features, and create the VoIP solution that you’ve been looking for. Basic plans are great for most but when you need premium video solutions, this one is worth spending the money on.
Consider highlights like:
Grasshopper is one of the leading VoIP services that a lot of people haven’t even heard of today. They have a lot of features included in their affordable plans and reliable service that will keep your communications on track at all times. You can create vanity numbers or get a toll-free business number, or you can bring your own number if you’d like.
The platform also includes intelligent call routing and other automated features, and perhaps one of our favorite elements: 24/7 US-based customer service and support. That makes it easy to setup your VoIP plan and scale it to your needs, even if you’re new to cloud-based communications.
Key features include:
8x8 is quickly becoming a leader in VoIP solutions, including for audio and video. They have affordable plans that are great for businesses of all sizes, and calls can be made from desktop and mobile so that you can keep in touch no matter where you are. Contact importing and file sharing comes standard, as does premium security and call quality.
That quality follows through in video calling and conferencing, with upgraded plans that offer better features or basic plans that still have an impressive list of offerings. You can upgrade to get an all-in-one platform that streamlines communications even further and pay annually for a discount.
Consider highlights like:
RingCentral is usually higher on the list, but their video features cost more than most, so we put them after the ones with more affordable solutions. Still, though, RingCentral is a leader in virtual communications and VoIP. They started the Internet faxing revolution and since have continued to change the communications game with technology. AI and automated call routing and other features come standard, and there is a trial so that you can check it all out.
Cloud-hosted solutions give you more space to store data and share information. You’ll also enjoy discounts if you make annual payments and premium plans will cost less than you think even if you do decide to upgrade.
Key highlights include:
CloudTalk offers an impressive VoIP solution for those who are looking for a more robust option. Although it was designed for call centers, it offers a lot of tools to help any business create a great virtual communications solution that includes audio and video. You can personalize greetings, route calls based on skills or need, tag internal numbers, track support tickets, and more.
CloudTalk also makes it easy to collect information from calls to make actionable changes and upgrades. You can maintain contacts, sync and share files, and even set your business hours so that people are aware of when you’re going to be available, and your automated system picks up when you’re not.
Check out features like:
Ooma is quickly becoming a leader in VoIP solutions, offering plenty of affordable packages along with its own devices for a free basic plan when you choose the Ooma device route. You can also get access to the premium plan for 60 days by going this route, or you can use your existing devices and just pay for the Ooma service subscription.
Even the highest plan won’t cost you more than $25 per user, per month, including the high-quality video conferencing features that you’re looking for. It comes with a 30-day guarantee and integrates with Smart devices like Echo and Google Nest, giving you plenty of connectivity just the way you want it.
Highlights of this platform include:
What’s better than intelligent automation? How about intelligent humans answering your phones, 24 hours a day, seven days a week? Our virtual receptionists can even field chats and Facebook messages, SMS messages, and more. Scheduling and intake needs? We’ve got you covered.
And, the icing on the cake—we’ll help you create the perfect strategy to manage all of it, no matter what you have in mind. Our team of live agents can act as the face of your brand to free up your time and further improve your communication strategy.
To learn more, schedule a consultation to discuss what the 24/7 virtual receptionists at Smith.ai can deliver for your business, from after-hours call answering to lead intake and so much more. You can also find us at hello@smith.ai or (650) 727-6484.
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