Keypad Virtual Phone System vs. Vonage: Business Phone Service Comparison

As of February 8, 2020, we are no longer accepting new Keypad accounts. Please stay tuned for updates on alternative solutions.

A cloud phone system is an excellent choice for an affordable and easy way for businesses to efficiently handle telephone traffic. Sometimes, it is quite possible, with the wide variety of options available, to face some tough decisions when the time comes to select the best provider for your business. Here is how the Keypad cloud phone system compares to Vonage to help make the decision a bit easier.

Setup Fees and Trial Periods

Keypad:

  • No setup fee
  • No contract
  • 14-day money back guarantee

Vonage:

  • No contracts for small business solutions (enterprise plans and larger businesses may have to sign a contract)
  • Free 14-day trial
  • Upcharge for new local ($9.99) and toll-free ($39.99) numbers

Discussion: Although Vonage offers a free trial, it’s much easier and less expensive to get started with Keypad from Smith.ai. No matter the size of your business, we will not require you to sign a contract; Vonage may require contracts for large businesses as indicated on their website. In addition, Keypad does not charge a setup fee. Vonage, on the other hand, charges a fee for each new local and toll-free number you choose when you start their service.

Monthly Plans

Keypad

  • $25 per month for 1,000 minutes, 250 text messages, 1 local or toll-free number, with unlimited extensions and auto-attendant greetings


Vonage

  • $19.99 per month per user for mobile devices and desktops
  • $29.99per month per user across all devices, including desk phones
  • $39.99 per month per user for the most advanced features and add-ons

Discussion: Keypad offers a more affordable solution for those that want features including additional numbers, call recording and full-featured online fax. At only $25 per month, Keypad lets you forward calls to as many destination numbers as your business needs, plus you can also text from your business line at no additional charge. With Vonage, however, their base rate is just the start of many add-on fees for each new number, multiple extensions, advanced features, and more.

Overages

Keypad:

  • 3¢ per additional minute
  • 2¢ per additional message

Vonage:

Vonage offers unlimited calling and messaging, so there are no overage fees.

Discussion: Vonage does offer unlimited calls and texts. However; they do have a Reasonable usage policy that limits you to no more than 3000 minutes per month, and no excessive conference calls, or unique numbers added. With Keypad’s more affordable base rates that include many features, you’ll pay less than you will with Vonage even if you go over your minutes and texts.

Features

Both Keypad and Vonage offer the following features:

  • Call forwarding
  • Call recording
  • Toll-free numbers available
  • Spam filtering
  • Port your existing phone number
  • Customized answering rules to route calls depending on your schedule
  • Online dashboard to view call history reports
  • Voicemail transcription

Keypad:

Keypad offers the following additional features:

  • Seamless integration with your Smith.ai virtual receptionists
  • Multiple numbers available
  • Unlimited extensions
  • Live US-based support
  • Simple and easy setup for complex call paths
  • Call performance metrics like missed calls and talk time by call type
  • Unlimited greetings and voicemails
  • Call blasts and sequencing
  • VIP lists & block lists
  • Number porting
  • Optional faxing package
  • Integration with Smith.ai Virtual Receptionists

Vonage:

Vonage offers the following additional features:

  • 24/7 customer support
  • Mobile app
  • CRM and Amazon Chime integration
  • Unlimited calling and messaging
  • Video conferencing and chat

Discussion: Keypad and Vonage provide many of the same core features with their plans. However, at Vonage’s lowest monthly price point ($19.99), you’re missing out on many features that come included with Keypad’s monthly plan. Also, Keypad offers many advanced features that can not only help you manage your calls, but also track your call performance and nurture leads with our advanced call reporting dashboard. We’re here to help you never miss a call, all while allowing you the freedom to run and grow your business.

Summary

Keypad allows you to utilize much more advanced features than Vonage, like creating vacation modes, schedules, call blasts, and sequences depending on your business needs. With our advanced dashboard, you can better track your performance and monitor your business metrics with rich call data. You can segment calls by marketing campaign, salesperson, call type, caller location, and more. With these tools, you can identify call patterns and take action on areas that need improvement. With Vonage, you won’t get that type of insight, even though you’ll pay more with them.

Get Started with Keypad Now, Risk-Free

Sign up for Keypad today! It's just $25/month, and completely risk free with our 14-day money-back guarantee.

(Want to keep your existing phone and fax numbers? Sign up, pick a temporary number, and then follow the porting directions here.)

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 5am – 6pm PT at (650) 727-6484 or keypad@smith.ai.

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Contact our sales team today at (650) 727-6484 or schedule a call.

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