Keypad Virtual Phone System vs. TalkRoute: Business Phone Service Comparison

Cheryl Knight

As of February 8, 2020, we are no longer accepting new Keypad accounts. Please stay tuned for updates on alternative solutions.

If your business needs a more affordable and easy way to route calls, a cloud phone system is the way to go, but it can be overwhelming to determine which provider to choose. Here’s how the Keypad cloud phone system compares to TalkRoute's business phone service.

Setup Fees & Trial Periods

Keypad:

  • No contract
  • No setup fee
  • 14-day money back guarantee

TalkRoute:

  • No contract
  • 7-day free trial

Discussion:   Both Keypad and TalkRoute do not require you to sign a contract. Both providers offer a risk-free money-back period so there's ample time to test the service before you commit to payment, however with keypad you are given a full 14 days to test the service out versus 7.

Monthly Plans

Keypad:

  • $25 per month for 1,000 minutes, 250 text messages, 1 local number or toll free number, and unlimited extensions

TalkRoute:

  • $19/month for one phone number, 100 text messages, and one voicemail box
  • $39/month for two phone numbers, 500 text messages, and three voicemail boxes
  • $59/month for three phone numbers, 1,000 text messages, and 10 voicemail boxes

Discussion: Depending on your business’ call volume, you can pay a lot less with Keypad. We do not offer unlimited minutes like Talkroute. However, 1,000 minutes is more than enough for the vast majority of small businesses. Talkroute limits the number of messages you can receive, and does not offer live support for its basic plan. Keypad, on the other hand, has the ability to add on the live virtual receptionist feature, to whatever cloud system you have, regardless if you use Keypad or not. Keypad’s ease of use and advanced capabilities far outweigh that of Talkroute.

Overages

Keypad:

  • 3¢ per additional minute
  • 2¢ per additional message

TalkRoute:

  • $5 per month for 500 additional text messages
  • $5 per month for each additional phone number
  • $5 per month for each additional voicemail box
  • $5 per month for each user login

Discussion: Because TalkRoute offers unlimited minutes with each of their plans, they do not have overage fees for phone calls. However, to increase your text messages, you must pay $5 per additional 500, as opposed to paying per additional text like you would with Keypad.

Features

Both Keypad and TalkRoute offer the following features:

  • Port your existing number
  • Call forwarding
  • Call blasts and sequencing
  • Text messaging
  • Custom greetings
  • Multiple numbers and extensions
  • Local and toll-free numbers available

Keypad:

Keypad provides you with a variety of easy-to-use, top-of-the-line features that integrate with your existing business, including:

  • Call dashboard & detailed analytics
  • Seamless integration with Smith.ai virtual receptionists
  • Flexible call routing by time of day, day of week, or custom schedule
  • Easy to manage multiple lines
  • Automatic spam filtering
  • VIP lists and block lists
  • Performance metrics like missed calls and talk time by call type
  • Voicemail transcription
  • Call recording
  • Unlimited greetings and voicemails
  • Unlimited destination numbers or extensions
  • Inbound & outbound fax
  • Optional call recording
  • SIP softphone compatible
  • Live, U.S.-based support, Monday - Friday, 6:00 am - 6:00 pm PST

TalkRoute:

TalkRoute offers the following additional features:

  • Mobile app
  • Call stacking allowing you to stack calls for answering in the order they are received
  • 24/7 email, chat, and phone support

Discussion: Keypad is a cloud phone support system that works with your business to allow you to connect with your clients, vendors and suppliers. As an added benefit, Keypad grows along with your business, giving you extra minutes, texts, and phone numbers for a low price. When it comes to detailed analytics and data, TalkRoute cannot compare to the robust features of Keypad, such as voicemail transcription, VIP lists, live virtual receptionists that can be added to manage your call volume and allow you to focus on other things. Keypad even offers an advanced call history dashboard for business owners who want to track the call details and analytics.

Summary

Talkroute's Basic plan, while comparable in price to Keypad, offers nowhere near the number of messages, features or benefits provided by Keypad. While TalkRoute claims to give its client unlimited minutes, like many such services, customers are held to a Reasonable Use Policy, silimiar to the one that Skype has, that limits minutes to what would normally be used by a small business with normal usage requirements, which is up to Talkroute's discretion. The industry standard is 2000 minutes and 2000 texts. With Keypad, you get a certain amount of calls in each package. But even if you go over your minutes, you will still have an affordable monthly rate compared to that of TalkRoute.

Get Started with Keypad Now, Risk-Free

Sign up for Keypad today! It's just $25/month, and totally risk-free with our 14-day money-back guarantee.

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 6:00 a.m. to 6:00 p.m. PST at (650) 727-6484 or keypad@smith.ai.

Cheryl Knight

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