January 4, 2019

Keypad Virtual Phone System vs. Onebox: Business Phone Service Comparison

A cloud phone system is an excellent choice for an affordable and easy way for businesses to efficiently handle telephone traffic. Sometimes, it is quite possible, with the wide variety of options available, to face some tough decisions when the time comes to select the best provider for your business. Here is how the Keypad cloud phone system compares to Onebox from eVoice to help make the decision a bit easier.

Setup fees and trial periods

Keypad

  • Free setup
  • No contract or cancellation penalties
  • 14-day money-back guarantee

Onebox

  • Free setup
  • No contract or cancellation penalties
  • 30-day free trial

Neither Keypad nor Onebox require you to sign a contract or charge a setup fee. Keypad offers a risk-free 14 day trial period while Onebox has a 30-day free trial, so you have plenty of time to test the services before you commit to payment.

Monthly Plans

Keypad

  • $25 per month for 1,000 minutes, 250 text messages, 1 local or toll-free number, with unlimited extensions and auto-attendant greetings

Onebox

  • $12.99 per month for 300 minutes, 6 numbers and unlimited extensions
  • $29.99 per month for 1000 minutes, 15 numbers and unlimited extensions
  • $49.99 per month for 2000 minutes, 30 numbers and unlimited extensions
  • $79.99 per month for 4000 minutes, 45 numbers and unlimited extensions

Add-ons

Keypad:

  • Extra numbers: $5/number/month
  • Voicemail transcription: $5/month for 100 minutes. 5¢ per additional minute
  • Call recording: $10/month for 1,000 minutes. 1¢ per additional minute
  • Online fax: $10/month for 1 fax number and 200 pages. 5¢ per additional page

Onebox:

  • Extra numbers: not available
  • Voicemail transcription: available for 1 extension: $1.95/40 messages. 10¢ per additional message over 40 (25¢ per additional message for premium)
  • Call recording: $5.95/month per extension if you press 2 to record; $8.95/month per extension to record all calls automatically
  • Online fax: included as a standard feature in all pricing plans. This is not included in the free trial.

Discussion: Keypad offers a more affordable solution for those that want features including additional numbers, call recording and full-featured online fax. At only $25 per month, Keypad lets you forward calls to as many destination numbers as your business needs, plus you can also text from your business line at no additional charge.

Overages

Keypad:

  • 3¢ per additional minute
  • 2¢ per additional message

Onebox:

  • 39¢ per additional minute
  • 10¢ per additional message for standard/.25¢ per additional message for premium

Discussion: Depending on your business' call volume, you can pay a lot less with Keypad. Since an average business call lasts about five minutes (according to the 2015 Invoca Call Intelligence Report), 1,000 minutes is more than enough for the vast majority of small businesses. Let's look at this in a real world example.

Onebox: Let's say you were to go over you plan basic $12.99 plan by 256 minutes (that's 51 calls according to the Call Intelligence Report), that 51 extra calls per month will cost you, based on Onebox's 39¢ per additional minute, an additional $100.00. That means your total bill will be $112.99 and not $12.99.  With Keypad, you would need a surplus of over 660 minutes (132 calls according to Call Intelligence Report), to be charged $100.00 extra per month. We don't let that happen. We don't sell packages and give you ample minutes upfront.

Features

Both Keypad and Onebox offer these similar features:

  • Voice calling
  • SMS messaging
  • Voicemail and transcription capabilities
  • Call recording
  • Call blocking
  • Call forwarding
  • Number porting
  • Adaptive routing based on time, day of the week, or a custom schedule
  • Call blasting and hunting
  • Optional faxing package
  • Integration with Smith.ai Virtual Receptionists

Keypad:

Keypad offers the following additional features:

  • Performance metrics and an intuitive dashboard
  • Spam filtering
  • VIP call routing
  • Live U.S. based support, Monday through Friday from 6:00 a.m. to 6:00 p.m. PST

Onebox:

  • Video conferencing
  • Web conferencing
  • Auto-attendants

Discussion: Keypad and Onebox offer some similar core features, and both are affordable solutions for small businesses. It's Keypad's ease of use makes it the ideal choice for growing businesses in a fast-paced, technology-focused economy. While basic services like voice calling, call recording and SMS messaging are all offered with Keypad and Onebox, it is important to note that Onebox does not allow for additional numbers on any package, nor can you integrate other services or applications with their systems.

Keypad’s system is far more advanced. You can whitelist VIP callers for direct transfers, enable call blasts where your team members' phones ring at the same time, or set up sequential paths where phone lines ring in a set order. With Keypad, you can also track call metrics like duration and the number of missed calls, which helps monitor team performance and marketing campaigns.

Additionally, Keypad works with your existing VOIP desk phones and SIP soft-phones, so you can make and receive calls from any device (cell phone, tablet, computer, or desk phone), allowing you to continue to utilize the existing hardware you invested in when you set up your office. Moreover, if you add on Smith.ai Live Receptionists to your Keypad service, you can take that service with you, should you ever decide to switch to another phone provider. Conversely, Onebox's live receptionist service, eVoice, only works with their phone system, so if you switch away from that, you'll have to switch virtual receptionist services, too.

Summary

Keypad is a revolutionary, turnkey phone solution for businesses looking to get more done while spending less time on the phone. Keypad is competitively priced at just $25 a month, plus, it includes enough minutes and messages for most small business owners, so once you're set up, there's no need to revisit plan tiers. Additionally, add-ons services allow you to opt in to only the services you want and not pay for features you may not need, like e-fax or call recording. Onebox requires you to use all of their features and add-ons. The Onebox service is also overall more expensive compared to Keypad.

For small business owners and operators who want to implement efficient call flows, adjust call-routing with ease, track call performance, and manage other detailed aspects of their phone, text, and fax communications, Keypad is the ideal solution.

Get started with Keypad now, risk-free

Sign up for Keypad today! It's just $25/month, and completely risk free with our 14-day money-back guarantee.

(Want to keep your existing phone and fax numbers? Sign up, pick a temporary number, and then follow the porting directions here.)

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 6:00 a.m. to 6:00 p.m. PST at (650) 727-6484 or keypad@smith.ai.

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