Keypad Virtual Phone System vs. Line2: Business Phone Service Comparison

As of February 8, 2020, we are no longer accepting new Keypad accounts. Please stay tuned for updates on alternative solutions.

To meet the demands of today's busy small business professionals, many virtual receptionist services have taken their offerings to the next level—the cloud. Smith.ai’s Keypad, an innovative cloud phone system, gives your company even more options to serve your customers' specific needs, including call routing, performance tracking, and spam call blocking. Discover how the Keypad cloud phone system compares to Line2.

Setup Fees & Trial Periods

Keypad:

  • Free setup
  • No contract or cancellation penalties
  • 14-day money-back guarantee

Line2:

  • 7-day free trial (new customers get two months free when signing up for an annual plan)
  • 30-day, money-back guarantee

Discussion: Both Keypad and Line2 offer money back guarantees if their customers aren’t satisfied with the service. However, Keypad offers you a lot more flexible options, features and add ons without the restrictions of contracts or cancellation penalties. Line2’s plans have the option of signing annual contracts for a discounted rate plan, but do not offer contract free pricing plan.

Monthly Plans

Keypad:

  • $25 per month for 1,000 minutes, 250 text messages, 1 local or toll-free number, with unlimited extensions and auto-attendant greetings

Line2:

  • $9.95 per month for Standard features
  • $14.95 per user per month for Pro features
  • $19.95 per user per month for Elite features

Discussion: Both Keypad and Line2 offer affordable rates for small business owners to manage their incoming calls. Line2 however; cannot compare to Keypad’s advanced features or integration with Smith.ai live virtual receptionists or integration capabilities. For as little as $25 per month, with Keypad, you’ll have access to many tools that can track performance, convert leads, and never miss a call or new lead!

Overages

Keypad:

  • 3¢ per additional minute
  • 2¢ per additional message

Line2:

Because each plan offers unlimited calls and texts, Line2 does not charge any overage fees.

Discussion: Although Line2 offers unlimited calling and messaging on each of their plans, Keypad offers business owners a lot flexibility in the services and plans they offer, to meet small business owners' needs. Depending on your business' call volume, you can pay a lot less with Keypad. Since an average business call lasts about five minutes (according to the 2015 Invoca Call Intelligence Report), 1,000 minutes is more than enough for the vast majority of small businesses.

Features

Both Keypad and Line2 offer the following features:

  • Port your existing number
  • Call forwarding
  • Easy to manage multiple lines
  • Online fax

Keypad:

Keypad provides you with a variety of easy-to-use, top-of-the-line features that integrate with your existing business, including:

  • Call dashboard & detailed analytics
  • Seamless integration with your Smith.ai virtual receptionists
  • Flexible call routing by time of day, day of week, or custom schedule
  • Call blasts and sequencing
  • Automatic spam filtering
  • VIP lists and block lists
  • Performance metrics like missed calls and talk time by call type
  • Voicemail transcription
  • Call recording 

Line2:

Line2 offers the following additional features:

  • Unlimited SMS and MMS messaging
  • US and Canada numbers available
  • Group calling and messaging
  • Auto attendant
  • After-hours call handling
  • Custom call screening for each caller
  • Toll-free number with virtually unlimited minutes and SMS
  • Live chat for instant support
  • Personalized setup calls
  • International calling plans available

Discussion: Keypad far surpasses Line2 when it comes to advanced features that provide solutions for busy business owners. Not only can you set up customer call routing rules, but you also have access to tools like detail call performance analytics that can help you monitor the success of your calls and campaigns.

Summary

Keypad offers a variety of cloud phone support systems designed to work easily with your growing business. Both Keypad and Line2 offer a lot of useful features, but Smith.ai’s Keypad stands out in terms of its integration capabilities, add-on features and pricing plans. We allow you the ability to totally customize your plan with features designed to meet your specific needs. In addition, Keypad offers some services that Line2's plans do not, including voicemail transcription and call recording, all for a low monthly fee.

Get Started with Keypad Now, Risk-Free

Sign up for Keypad today! It's just $25/month, and completely risk free with our 14-day money-back guarantee.

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 5am – 6pm PT at (650) 727-6484 or keypad@smith.ai.

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Contact our sales team today at (650) 727-6484 or schedule a call.

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