Keypad Virtual Phone System vs. Grasshopper: Business Phone Service Comparison

As of February 8, 2020, we are no longer accepting new Keypad accounts. Please stay tuned for updates on alternative solutions.

If you’re looking for an advanced and affordable cloud phone system for your small businesses, there are few options that stand out among the rest. Discover how the new Keypad virtual phone system compares to Grasshopper in price, features, and more.

Setup fees and trial periods

Keypad

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  No setup fee
  
  
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  No contract
  
  
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  14-day money back guarantee
  
  

Grasshopper

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  No setup fee
  
  
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  No contract
  
  
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  30-day money back guarantee
  
  

Discussion: Both Keypad and Grasshopper do not charge a setup fee; nor do they require you to sign a contract. Although they are comparable in setup and contracts, you’ll see differences in their ease of use and the amount of features offered. Keypad is a much more advanced system, allowing you to build custom call routing, depending on your schedule, where Grasshopper requires you to manually choose when you’d like to answer a call or send it to voicemail.

Monthly plans

Keypad

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  $25 per month for 1,000 minutes, 250 messages, one phone number, and unlimited extensions
  
  

Add-ons are also available for call recording, online fax, voicemail transcription, and additional numbers.

Grasshopper

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  $29 per month for unlimited minutes, 1 number, and 3 extensions
  
  
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  $49 per month for unlimited minutes, 3 numbers, and 6 extensions
  
  
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  $89 per month for unlimited minutes, 5 numbers, and unlimited extensions
  
  

Discussion: Keypad offers a more affordable solution for small businesses. At only $25 per month, you can create as many extension as your business needs, while Grasshopper charges you more for unlimited extensions.

Overages

Keypad

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  3¢ per additional minute
  
  
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  2¢ per additional message
  
  

Grasshopper

Because Grasshopper offers unlimited minutes for each plan, there are no overage fees.

Discussion: Depending on your business’s call volume, you can pay a lot less with Keypad. We do not offer unlimited minutes like Grasshopper. However, 1,000 minutes can go along way, especially with our advanced call routing system. Grasshopper makes you manually choose whether or not you’ll answer each call. Keypad, on the other hand, will automatically route your calls based on the rules you set for your schedule. Keypad’s ease of use and advanced capabilities far outweigh that of Grasshopper.

Features

Both Keypad and Grasshopper offer the following similar features:

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  Local or toll-free numbers available
  
  
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  Call forwarding
  
  
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  Multiple numbers and extensions
  
  
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  Voicemail transcription
  
  
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  Set up custom greetings
  
  
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  Port your existing number
  
  

Keypad

Keypad offers the following additional features:

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  Custom call routing by time of day, day of week, or custom schedule
  
  
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  Live, North America-based support
  
  
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  Seamless integration with your Smith.ai virtual receptionists
  
  
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  Easy configuration and setup, even for the most complex call paths
  
  
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  Call dashboard that displays detailed analytics
  
  
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  Unlimited greetings and voicemails
  
  
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  Unlimited destination numbers or extensions
  
  
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  Call performance tracking for metrics like missed calls and talk time by call type
  
  
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  Optional call recording
  
  
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  Automatic spam filtering
  
  
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  Call blasts and sequencing
  
  
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  VIP lists & block lists
  
  

Grasshopper

Grasshopper offers the following additional features:

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  Vanity numbers (like 1-800-FLOWERS)
  
  
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  24/7 support
  
  
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  Voicemails and faxes delivered to email
  
  
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  Mobile app that allows you to make calls from your business phone number
  
  

Discussion: Keypad and Grasshopper offer some similar features. However, Keypad’s system is far more advanced. You can block calls, make some callers VIPs, and send out call blasts. With Keypad, you can even track performance and call analytics, which is crucial to the success of a business. We not only are helping you manage your calls, but Keypad also gives you the tools to monitor your employees’ calls through a detailed dashboard.

Summary

Keypad is an advanced and affordable cloud phone system. With this service, you can easily port your existing business number without any interruption of service. Our tool allows you to record calls to manage quality assurance for your employees and setup unique greetings and voicemails for business hours and after-hours. At such an ideal monthly rate, Keypad is a far better option for small businesses than Grasshopper.

Learn More about How Keypad Can Help Your Business

Keypad is new to the cloud phone system game. Learn more about how it can help your business by contacting us Monday through Friday 5am – 6pm PT at (650) 727-6484 or email us at support@smith.ai.