Keypad Virtual Phone System vs. eVoice: Business Phone Service Comparison

As of February 8, 2020, Keypad is no longer accepting new clients. Instead, check out our Virtual Receptionist, Outreach Campaign, and Chat services.

Busy and growing businesses demand more from their call answering services, including the ability to host their calling plans and features directly from the cloud. Smith.ai's Keypad, the effective and flexible cloud phone system that can give your business the edge it needs to remain competitive in today's market. Features from Keypad include the ability to easily route, track, and block calls. Here is how the Keypad cloud phone system compares to eVoice to help make the decision a bit easier.

Setup Fees & Trial Periods

Keypad:

• Free setup
• No contract or cancellation penalties
• 14-day money-back guarantee

eVoice:

• 30-day free trial
  
  

Discussion: With no set up fees, contract, Keypad gives you the flexibility and the freedom to try the service and decide to continue, with no cancellation penalties. While eVoice does offer a 30-day free trial, they do not offer a no contract plan. We make it easier for busy business owners to get started with our service, and we don’t penalize you if you decide we’re not the right choice for your company.

Monthly Plans

Keypad:

• $25 per month for 1,000 minutes, 250 text messages, 1 local or toll-free number, with unlimited extensions and auto-attendant greetings.
  
  

eVoice:

• $12.99 per month for 300 minutes, 6 numbers and unlimited extensions
• $29.99 per month for 1000 minutes, 15 numbers and unlimited extensions
• $49.99 per month for 2000 minutes, 30 numbers and unlimited extensions
• $79.99 per month for 4000 minutes, 45 numbers and unlimited extensions
  
  

Discussion: Keypad offers a much more affordable solution for busy business owners than eVoice. Also, because we offer unlimited extensions, we make it easy to stay with us as your business grows.

Overages

Keypad:

• 3¢ per additional minute
• 2¢ per additional message
  
  

eVoice:

• 3.9¢ per additional minute
  
  

Discussion: Depending on your business' call volume, you can pay a lot less with Keypad. Since an average business call lasts about five minutes (according to the 2015 Invoca Call Intelligence Report), 1,000 minutes is more than enough for the vast majority of small businesses. Let's look at this in a real world example.

eVoice: Let's say you were to go over you plan basic $12.99 plan by 256 minutes (that's 51 calls according to the Call Intelligence Report), that 51 extra calls per month will cost you, based on eVoice's 39¢ per additional minute, an additional $100.00. That means your total bill will be $112.99 and not $12.99.  With Keypad, you would need a surplus of over 660 minutes (132 calls according to Call Intelligence Report), to be charged $100.00 extra per month. We don't let that happen. We don't sell packages and give you ample minutes upfront.

Features

Both Keypad and eVoice offer the following features:

• Voice calling
• SMS messaging
• Voicemail and transcription capabilities
• Call recording
• Call blocking
• Call forwarding
• Number porting
• Adaptive routing based on time, day of the week, or a custom schedule
• Call blasting and hunting
• Optional faxing package

Keypad:

Keypad offers the following advanced features:

• Unlimited destination numbers (extensions)
• Unlimited greetings and voicemails.
• Seamless integration with your Smith.ai virtual receptionists
• Flexible call routing by time of day, day of week, or custom schedule
• Call blasts and sequencing
• Automatic spam filtering
• Easy to manage multiple lines
• VIP lists and block lists
• Detailed call analytics and performance metrics like missed calls and talk time by call type 
  
  

eVoice:

eVoice offers the following additional features:

• Video conferencing
• Web conferencing
• Auto-attendants

Discussion: Keypad and eVoice offer some similar core features, and both are affordable solutions for small businesses. It's Keypad's ease of use makes it the ideal choice for growing businesses in a fast-paced, technology-focused economy. While basic services like voice calling, call recording, and SMS messaging are all offered with Keypad and eVoice, it is important to note that eVoice does not allow for additional numbers on any package, nor can you integrate other services or applications with their systems.

Keypad’s system is far more advanced. You can point out VIP callers for direct transfers, enable call blasts where your team members' phones ring at the same time, or set up sequential paths where phone lines ring in a set order. With Keypad, you can also track call metrics like duration and the number of missed calls, which helps monitor team performance and marketing campaigns.

Additionally, Keypad works with your existing VOIP desk phones and SIP soft-phones, so you can make and receive calls from any device (cell phone, tablet, computer, or desk phone), allowing you to continue to utilize the existing hardware you invested in when you set up your office. Moreover, if you add on Smith.ai Live Receptionists to your Keypad service, you can take that service with you, should you ever decide to switch to another phone provider. eVoice's live receptionist service, only works with their phone system, so if you switch away from that, you'll have to switch virtual receptionist services, too.

Summary

While eVoice offers a variety of plans, most of them range far higher in price than what Keypad offers. The eVoice plan that most closely compares to what Keypad offers costs more, plus eVoice's charge for minute overages is higher than what Keypad charges. In addition, Keypad integrates with Smith.ai's virtual receptionist service without having to pay the exorbitant fees that clients have to pay for the eVoice Live Receptionist plans.

Get Started with Keypad Now, Risk-Free

Sign up for Keypad today! It's just $25/month, and completely risk free with our 14-day money-back guarantee.

(Want to keep your existing phone and fax numbers? Sign up, pick a temporary number, and then follow the porting directions here.)

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 5am –69pm PT at (650) 727-6484 or keypad@smith.ai.