October 16, 2018

Keypad Virtual Phone System vs. DOTVOX: Business Phone Service Comparison

If your business needs a more affordable and easy way to route calls, a cloud phone system is the way to go, but it can be overwhelming to determine which provider to choose. Here's how the Keypad cloud phone system compares to DOTVOX.

Setup fees and trial periods

Keypad

  • No setup fee
  • No contract
  • 14-day money-back guarantee

DOTVOX

  • Website does not provide information on activation or setup fees
  • 24-month contract with 12-month automatic renewal
  • Free demonstration

Discussion: Keypad does not require a contract, while DOTVOX requires a lengthy two year contract with automatic one year renewals. Keypad also provides a risk-free money-back trial period of at least 14 days in contrast to the free demonstration offered by DOTVOX.

Monthly Plans

Keypad

  • $25 a month for 1,000 minutes, 250 text messages, 1 number and unlimited extensions

DOTVOX

  • $19.99 a month per user for basic "Select Plan"
  • $24.99 a month per user for "Preferred Plan" that adds additional features including a mobile application bundle
  • $29.99 a month per user for "Premium Plan" that adds additional features including the mobile application bundle plus a collaboration bundle with desktop sharing and IM presence

Add-ons

Keypad

  • Extra numbers: $5/number/month
  • Voicemail transcriptions: $5/month for 100 minutes. $0.05 per additional minute.
  • Call recording: $10/month for 1,000 minutes. $0.01 per additional minute.
  • Online fax: $10/month for 1 fax number and 200 pages. $0.05 per additional page.

DOTVOX

  • Online fax: Three different plans - $8.95 for 500 pages. $17.95 for 1,000 pages. $29.95 for 2,000 pages. $0.03 per additional page on all plans.
  • Other additional features are bundeled with more expensive plan packages and not available as individual add-ons.

Discussion: Because Keypad doesn't follow the same per user pricing and service model as DOTVOX, it offers a more affordable option for most small businesses. Keypad's $25 per month cost includes text messenging at no additional cost, whereas this feature require DOTVOX's Premium Plan. Because DOTVOX pricing is per user it can cost much more than Keypad for many customers. Keypad doesn't force customers to pay for bundled add-ons that aren't wanted, but provides additional features at affordable rates for those that do need addional functionality.

Overages

Keypad

  • $0.03 per additional minute
  • $0.02 per additional message

DOTVOX

  • Because DOTVOX offers flat-rate pricing per user, there are no overage fees.

Discussion: Although Keypad does not offer unlimited minutes, 1,000 minutes per month is more than sufficient for most small businesses. Because Keypad is offered with small business needs in mind, it can be much less expensive than an enterprise-focused service like DOTVOX while also offering the advanced capability and ease of use that all businesses expect.

Features

Both Keypad and DOTVOX offer the following similar features:

  • Voice calling
  • Voicemail and transcription capabilities
  • Call recording
  • Call forwarding
  • Number porting
  • Dashboard with detailed analytics
  • Easily configure complete call paths
  • Adaptive routing based on time, day of the week, or a custom schedule
  • Call blasting
  • Spam filtering for unwanted calls
  • VIP lists
  • Performance metrics and a digestible dashboard
  • Optional faxing package
  • Integration with Smith.ai Virtual Receptionists

Keypad

Keypad offers the following additional features:

  • SMS messaging
  • Live, U.S. based support, Monday - Friday, 6:00 a.m. to 6:00 p.m. PST.

DOTVOX

DOTVOX offers the following additional feature:

  • 24/7 support


Discussion: ​Keypad is designed to alleviate the hassle that comes with business phone systems by providing either a new phone number or allowing you to port your existing number. It’s ideal for businesses where you’re inclined to forward numbers to other lines.

DOTVOX is focused more towards enterprise businesses with multiple departments and users.

Summary

Keypad and DOTVOX offer some similar features, but Keypad is the more affordable option and better suited to small businesses. Keypad offers advanced functions at an affordable price point and helps ensure proper routing for calls from potential and existing clients.

Both Keypad and DOTVOX work with existing VoIP desk phones. With DOTVOX, you can access the spectrum of VoIP features only if you select their more expensive packages. This is primarily a benefit for larger companies with a need for intraoffice communication using modern tools like the messenger, desktop sharing, and other features. Keypad also offers in-browser access at no additional charge, so you can text from your keyboard and avoid switching between your computer and smartphone each time a new text message arrives. No other cloud phone system can match the combination of features and low price point provided by Keypad, not to mention the flexibility that a month-to-month plan allows, compared to DOTVOX's two-year commitment.  

Get started with Keypad now, risk-free

Sign up for Keypad today! It's just $25/month and totally risk-free with our 14-day money-back guarantee.

(Want to keep your existing phone and fax numbers? Sign up, pick a temporary number, and then follow the porting directions here.)

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 6:00 a.m. to 6:00 p.m. PST at (650) 727-6484 or keypad@smith.ai.

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