Keypad Virtual Phone System vs. Dialpad: Business Phone Service Comparison

As of February 8, 2020, we are no longer accepting new Keypad accounts. Please stay tuned for updates on alternative solutions.

Busy and growing businesses demand more from their call answering services, including the ability to host their calling plans and features directly from the cloud. Smith.ai's Keypad, the effective and flexible cloud phone system that can give your business the edge it needs to remain competitive in today's market. Features from Keypad include the ability to easily route, track, and block calls. Here is how the Keypad cloud phone system compares to Dialpad to help make the decision a bit easier.

Setup Fees and Trial Periods

Keypad:

  • No setup fee
  • No contract
  • 14-day money back guarantee

Dialpad:

  • 14-day free trial
  • Option for month to month billing or annual contract

Discussion: Keypad does not require you to sign a contract, nor do we charge a setup fee. With Dialpad, however, certain plans require you sign an annual contract. Keypad gives you the freedom and flexibility to choose our services and not be stuck in a contract no matter your business’s size. Both services allow you to try them out risk free for 14 days.  

Monthly Plans

Keypad:

  • $25 per month for 1,000 minutes, 250 text messages, 1 local or toll-free number, with unlimited extensions and auto-attendant greetings.

Dialpad:

  • $20 per user per month for one main office number and up to 3 departments or extensions
  • $30 per user per month for up to 10 office numbers and up to 25 departments

Discussion: Keypad offers advanced cloud phone system features at an affordable rate for any business. Dialpad, on the other hand, charges more for larger businesses and their advanced features. Also, Keypad offers unlimited extensions, while Dialpad charges more depending on how many extensions you need. Each plan has its own added features, with Dialad's Enterprise plan including the most available. The prices above are for monthly billing plans, and there are also annual billing plans available as well, If you choose to go with the Enterprise plan.

Overages

Keypad:

  • 3¢ per additional minute
  • 2¢ per additional message

Dialpad:

Because Dialpad offers unlimited calling and messaging, there are no overage costs.

Discussion: Although Dialpad does not have any overage charges, you’ll still end up paying more for their service if you want access to multiple extensions and advanced features.

Features

Both Keypad and Dialpad offer the following features:

  • Custom call routing rules based on your schedule
  • Call recording
  • Toll-free numbers available
  • Port your existing number
  • Voicemail transcription
  • Call tracking and analytics

 Keypad:

Keypad offers the following additional features:

  • Seamless integration with Smith.ai virtual receptionists
  • Multiple numbers available
  • Unlimited extensions
  • Call forwarding
  • Spam filtering
  • Live US-based support
  • Simple and easy setup for complex call paths
  • Call performance metrics like missed calls and talk time by call type
  • Unlimited greetings and voicemails
  • Call blasts and sequencing
  • VIP lists & block lists

Dialpad:

Dialpad offers the following additional features:

  • International numbers available
  • Do not disturb options
  • International calling
  • 24/7 call and chat support
  • Web conferencing and video calling
  • Integration with various CRMs and G Suite
  • Voice AI that can track call sentiment and pick up tasks from phone calls
  • Unlimited calling and messaging

Discussion: Keypad has a lot more advanced features available at our base rate than Dialpad, such as detailed call analytics, spam filtering, and call blasts. We’ve built this system to make it easier to run your business. Our advanced features help you analyze your calls to see where performance could improve.

Summary

Keypad offers many advanced features at an affordable monthly rate for small and large businesses—all without a contract. Dialpad, however, will charge a larger amount for bigger businesses and those who want more features. With Keypad’s advanced custom call routing schedule and automatic spam filtering, you’ll never miss important calls, and your time will never be wasted by calls that aren’t important to you.

Get Started with Keypad Now, Risk-Free

Sign up for Keypad today! It's just $25/month, and completely risk free with our 14-day money-back guarantee.

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 5am – 6pm PT at (650) 727-6484 or keypad@smith.ai.

Try Smith.ai for free

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Contact our sales team today at (650) 727-6484 or schedule a call.

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