Keypad Virtual Phone System vs. 8x8: Business Phone Service Comparison

As of February 8, 2020, we are no longer accepting new Keypad accounts. Please stay tuned for updates on alternative solutions.

A cloud phone system is an excellent choice for an affordable and easy way for businesses to efficiently handle telephone traffic. Sometimes, it is quite possible, with the wide variety of options available, to face some tough decisions when the time comes to select the best provider for your business. Here is how the Keypad cloud phone system compares to 8x8 to help make the decision a bit easier.

Setup Fees and Trial Periods

Keypad:

  • No setup fee
  • No contract
  • 14-day money back guarantee

8x8:

  • No contract

Discussion: Keypad makes it easy to get started as soon as your business needs a call routing solution, without paying a setup fee or signing a contract. 8x8 also helps you get started easily, but some of their monthly rates are more expensive than Keypad's, and they do not offer a free trial.

Monthly Plans

Keypad:

  • $25 per month for 1,000 minutes, 250 text messages, 1 local or toll-free number, with unlimited extensions and auto-attendant greetings

8x8:

  • $25 per month per user
  • $35 per month per user
  • $55 per month per user

Discussion: Keypad offers many beneficial features for an affordable monthly price. While Keypad gives you access to unlimited extensions, advanced features and add-ons, 8x8 charges you for every user you have on your account, which can quickly add up. The larger the monthly plan, you’ll get access to calling more countries internationally, more data storage, and more users can be included in video and audio meetings. Some features from 8x8 are only available for their higher-priced plans, like call recording, contact center, and reporting analytics.

Overages

Keypad:

  • 3¢ per additional minute
  • 2¢ per additional message

8x8:

Because 8x8 has unlimited calling, there are no overage charges.

Discussion: Although 8x8 offers unlimited minutes, their features do not compare to that of Keypad. Many of our services are available at the base rate of $25 per month, while 8x8 requires you pay more for the advanced features and add-ons. Keypad is an affordable solution for small businesses that require advanced capabilities in their cloud phone system.

Features

Keypad and 8x8 both offer the following features:

  • Custom call routing system to automatically answer or route calls
  • Call recording
  • Web-based dashboard that displays call analytics
  • Call forwarding
     

Keypad:

Keypad offers the following additional features:

  • Live US-based support
  • Multiple numbers available, including toll-free numbers
  • Integration with Smith.ai Virtual Receptionists
  • Easy setup for simple and complex call paths
  • Performance metrics and an intuitive dashboard
  • Unlimited greetings and voicemails
  • Unlimited extensions
  • Automatic spam filtering
  • Call blasts and sequencing
  • VIP lists and block lists
  • VIP call routing
  • Spam filtering

8x8:

8x8 offers the following additional features:

  • Mobile app
  • Desktop and mobile fax
  • Free international calling
  • Audio and video conferencing with meetings
  • Auto attendant with operator switchboard to connect your callers to different departments
  • CRM integration

Discussion: No matter your business needs, Keypad can help you improve your overall communications. We offer add-on features, and many are available with even our most basic plan. With advanced call reporting, you can monitor your call quality and data. You also have more options to customize how your calls are routed depending on whether a number is blocked or marked VIP, as well as customized call answering based around your schedule.

Summary

Keypad is the most advanced and affordable cloud phone system for small businesses. With these advanced tools, you can convert more leads and keep the communication professional and consistent. Our robust reporting dashboard will inform you of your call volume (answered and missed), which can help you decide when your staff is needed the most. You can easily customize your business’s call paths with complex logic. 8x8 simply does not allow for this much customization, nor do they allow you the option to try the service for free.

Get Started with Keypad Now, Risk-Free

Sign up for Keypad today! It's just $25/month, and completely risk free with our 14-day money-back guarantee.

(Want to keep your existing phone and fax numbers? Sign up, pick a temporary number, and then follow the porting directions here.)

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 5am – 6pm PT at (650) 727-6484 or keypad@smith.ai.

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