August 10, 2018

Keypad Cloud Phone System vs. Grasshopper: VOIP Business Phone Service Comparison

If your business needs a more affordable and easy way to route calls, a cloud phone system is the way to go, but it can be overwhelming to determine which provider to choose. Here’s how the Keypad cloud phone system compares to Grasshopper.

Setup fees and trial periods

Keypad

  • No setup fee
  • No contract
  • 14-day money back guarantee

Grasshopper

  • $25 activation fee
  • No contract
  • 30-day money back guarantee

Discussion: Both Keypad and Grasshopper do not require you to sign a contract, however getting started with Grasshopper costs an additional $25 whereas with Keypad there is no setup fee. Both providers offer a risk-free money-back period of at least 14 days, so there's ample time to test the service before you commit to payment.

Monthly plans

Keypad

  • $25 per month for 1,000 minutes, 250 text messages, 1 number, and unlimited extensions

Grasshopper

  • $29 per month for unlimited minutes, 1 number, and 3 extensions
  • $49 per month for unlimited minutes, 3 numbers, and 6 extensions
  • $89 per month for unlimited minutes, 5 numbers, and unlimited extensions

Add-ons

Keypad

  • Extra numbers: $5/number/month
  • Voicemail transcription: $5/month for 100 minutes. 5¢ per additional minute.
  • Call recording: $10/month for 1,000 minutes. 1¢ per additional minute.
  • Online fax: $10/month for 1 fax number and 200 pages. 5¢ per additional page.

Grasshopper

  • Extra numbers: $10/number/month
  • Text messaging: $10/month/number with unlimited usage
  • Voicemail transcription: $10/month
  • Call recording: not offered
  • Online fax (inbound only): Faxes use minutes included in your monthly plan (outbound fax not available)

Discussion: Keypad offers a more affordable solution for small businesses who want to both call and text customers. At only $25 per month, you can forward calls to as many destination numbers as your business needs, and also text from your business line for no extra cost. Moreover, Keypad offers both inbound and outbound fax, which can be transmitted and received via email. Extra numbers and voicemail transcription are half the cost with Keypad.  

Overages

Keypad

  • 3¢ per additional minute
  • 2¢ per additional message

Grasshopper

Because Grasshopper offers unlimited minutes for each plan, there are no overage fees.

Discussion: Depending on your business’ call volume, you can pay a lot less with Keypad. We do not offer unlimited minutes like Grasshopper. However, 1,000 minutes is more than enough for the vast majority of small businesses. Grasshopper makes you manually choose whether or not you’ll answer each call. Keypad, on the other hand, will automatically route your calls based on the rules you set for your schedule. Keypad’s ease of use and advanced capabilities far outweigh that of Grasshopper.

Features

Both Keypad and Grasshopper offer the following similar features:

  • Local and toll-free numbers available
  • Call forwarding
  • Multiple numbers and extensions
  • Voicemail transcription
  • Text messaging
  • Custom greetings
  • Port your existing number
  • Voicemails and faxes delivered to email
  • Mobile app that allows you to make calls from your business phone number
  • Seamless integration with Smith.ai virtual receptionists

 

Keypad

Keypad offers the following additional features:

  • Custom call routing by time of day, day of week, or custom schedule
  • Automatic spam filtering
  • Call blasts and sequences
  • VIP lists (direct transfers) & block lists
  • Call dashboard that displays detailed analytics
  • Unlimited greetings and voicemails
  • Unlimited destination numbers or extensions
  • Call performance tracking for metrics like missed calls and talk time by call type
  • Inbound & outbound fax
  • Optional call recording
  • SIP softphone compatible
  • VOIP desk phone compatible
  • Live, U.S.-based support, Monday - Friday, 6:00 am to 6:00 pm PST

 

Grasshopper

Grasshopper offers the following additional features:

  • Vanity numbers (like 1-800-FLOWERS)
  • Inbound fax only
  • 24/7 support

 

Discussion: Keypad and Grasshopper offer some similar features, and both are affordable solutions for small businesses. However, Keypad’s system is far more advanced. You can block calls, whitelist VIP callers for direct transfers, enable call blasts where your team members' phones ring at the same time, or set up sequential paths where phone lines ring in a set order. With Keypad, you can also track call metrics like duration and the number of missed calls, which helps monitor team performance and marketing campaigns. Keypad not only helps you manage your calls, but it also filters out spam and unsolicited sales calls, leaving your phones lines open for calls that are relevant to your business.

Additionally, Keypad works with your existing VOIP desk phones and SIP softphones, like Bria, so you can make and receive calls from any device (cell phone, tablet, computer, or desk phone), allowing you to continue to utilize the existing hardware you invested in when you set up your office. In-browser Keypad access also allows you to text from your keyboard, so you can avoid switching between your computer and phone every time a new text comes in (plus no more sore thumbs). Simply put, there's no cloud phone system with these features and at this price.

Summary

Keypad and Grasshopper are affordable solutions for phone, tax, and fax services that help solo professionals and small business owners route, track, and monitor their calls. Both services allow you to mask your personal cell phone number with your business number, provide options for local and toll-free area codes, and route calls to multiple extensions. But that's where the similarities end. Keypad allows for much more complex call routing, and it's add-on services are far more affordable and richly featured.

For business owners and operators who want to implement efficient call flows, adjust call handling procedures based on time and day, track call performance, record calls, and manage other detailed aspects of their phone, text, and fax communications, Keypad is the ideal solution. 

Get started with Keypad now, risk-free

Sign up for Keypad today! It's just $25/month, and totally risk-free with our 14-day money-back guarantee.

(Want to keep your existing phone and fax numbers? Sign up, pick a temporary number, and then follow the porting directions here.)

Questions?

If you have questions about Keypad's features and compatibility with your business, our support team would be happy to assist and advise you. Contact us Monday through Friday 6:00 a.m. to 6:00 p.m. PST at (650) 727-6484 or keypad@smith.ai.

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