How to Port Your Number from Ruby to Smith.ai

Switching is easy if you’re trying to move your virtual receptionist services from Ruby to Smith.ai. This guide will walk you through the process of porting your number from Ruby to Smith.ai. We also cover call forwarding if Ruby does not host your business number.

What is number porting? 

Porting a phone number means moving a phone number from one phone service provider to another. Porting is a process that allows the number to be used via the new service provider, while the old provider will no longer have access or the ability to use this number going forward.

Moving your number from Ruby to Smith.ai

Scenario 1: You are porting your number from Ruby to Smith.ai

If you’ve ported your number to Ruby, moving to another service like Smith.ai is easy.  You may request a port and transfer your phone service to a different company at any time. The FCC says that a company can’t refuse your request unless the request is highly suspect or clearly illegitimate.

Smith.ai does not charge a fee to port your number (in or out). However, other providers may charge for porting. 

How to port your number from Ruby in 1 easy step:

1. Email staff@ruby.com AND support@smith.ai to express your desire and approval to port your number(s) to Smith.ai. In the email, you will need to include the following:

• Request for Ruby to file a porting ticket to Twilio (their service provider)
• Phone number(s) you would like to port. 
• Express approval of the port.
• Smith.ai Account Number which will be provided during onboarding.

We'll keep you updated on the progress of the port request.

Note: You need an active Smith.ai Virtual Receptionist account. If you're not yet a client, please signup here.

Questions about setting up porting your number?

Smith.ai's support team can help you Monday through Friday, 5 am – 6 pm PT, via phone at (650) 727-6484 or via email at support@smith.ai. You can also chat with us live on our website for assistance, 24/7/365.

Scenario 2: You are forwarding your number from Ruby to Smith.ai

What steps to take if you are forwarding to Ruby

If you are forwarding your phone number(s) to Ruby Receptionists, you can easily change the forwarding to Smith.ai by following these steps: 

1. Sign up for Smith.ai and complete the onboarding process (this can take 1-2 days, but if it’s urgent, let us know, and we can attempt to expedite it). During onboarding, Smith.ai will create a Smith.ai phone number for you and test the phone number. 
2. When our onboarding team gives you the green light, forward your business line to your dedicated Smith.ai phone number. We already work with every phone system. Here are a few detailed guides for specific phone systems used most often by our clients:
   How to Forward Calls from Aircall
   How to Forward Calls from Bandwidth
   How to Forward Calls from Dialpad
   How to Forward Calls from FreedomVoice‍
   How to Forward Calls from Google Voice
   How to Forward Calls from Grasshopper
   How to Forward Calls from Intermedia
   How to Forward Calls from Line2
   How to Forward Calls from Monster VoIP
   How to Forward Calls from Net2Phone
   How to Forward Calls from Ooma
   How to Forward Calls from Phone.com
   How to Forward Calls from RingCentral
   How to Forward Calls from Voip.ms
   How to Forward Calls from Vonage
   How to Forward Calls from Zoom
   

3. Once forwarding is complete, your calls will start ringing to Smith.ai, and our friendly receptionists will answer your calls according to your instructions, 24/7/365 (or specific times of your choosing). 

Questions about setting up call forwarding? 

Smith.ai's support team is available to help you Monday through Friday, 5 am – 6 pm PT, via phone at (650) 727-6484, or via email at support@smith.ai. You can also chat with us live on our website for assistance, 24/7/365.

Try Smith.ai virtual receptionists

Interested in seeing how Smith.ai stacks up against Ruby? Read our in-depth comparison, and then schedule a free consultation to discuss how we can better serve you.

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Note: Smith.ai is not affiliated with Ruby, the company mentioned on this page. Ruby is a wholly separate entity offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential and existing Smith.ai customers evaluate and utilize Smith.ai products and services. Smith.ai has made the best possible effort to obtain accurate information on the other company, Ruby, mentioned herein.