Switching is easy if you’re trying to move your virtual receptionist services from Ruby to Smith.ai. This guide will walk you through the process of porting your number from Ruby to Smith.ai. We also cover call forwarding if Ruby does not host your business number.
Porting a phone number means moving a phone number from one phone service provider to another. Porting is a process that allows the number to be used via the new service provider, while the old provider will no longer have access or the ability to use this number going forward.
If you’ve ported your number to Ruby, moving to another service like Smith.ai is easy. You may request a port and transfer your phone service to a different company at any time. The FCC says that a company can’t refuse your request unless the request is highly suspect or clearly illegitimate.
Smith.ai does not charge a fee to port your number (in or out). However, other providers may charge for porting.
1. Email email@example.com AND firstname.lastname@example.org to express your desire and approval to port your number(s) to Smith.ai. In the email, you will need to include the following:
We'll keep you updated on the progress of the port request.
Note: You need an active Smith.ai Virtual Receptionist account. If you're not yet a client, please signup here.
Smith.ai's support team can help you Monday through Friday, 5 am – 6 pm PT, via phone at (650) 727-6484 or via email at email@example.com. You can also chat with us live on our website for assistance, 24/7/365.
If you are forwarding your phone number(s) to Ruby Receptionists, you can easily change the forwarding to Smith.ai by following these steps:
Smith.ai's support team is available to help you Monday through Friday, 5 am – 6 pm PT, via phone at (650) 727-6484, or via email at firstname.lastname@example.org. You can also chat with us live on our website for assistance, 24/7/365.
Interested in seeing how Smith.ai stacks up against Ruby? Read our in-depth comparison, and then schedule a free consultation to discuss how we can better serve you.
Note: Smith.ai is not affiliated with Ruby, the company mentioned on this page. Ruby is a wholly separate entity offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential and existing Smith.ai customers evaluate and utilize Smith.ai products and services. Smith.ai has made the best possible effort to obtain accurate information on the other company, Ruby, mentioned herein.
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