As of February 8, 2020, we are no longer accepting new Keypad accounts. Please stay tuned for updates on alternative solutions.
Do you want to keep your current business phone number, but need a better system to handle your calls? You can use Keypad, Smith.ai's cloud phone system, with your existing number! All you need to do is port it over to us (it's a free process). Read on for directions.
Nearly all popular carriers and services allow porting. That means AT&T Wireless, Verizon, T-Mobile, Sprint, Boost, MetroPCS, and so on.
For Google Voice, you will need to release your number here.
For RingCentral, you will need to call them and request a Customer Service Report, and let them know that you are porting the number out. More information here.
If you're having difficulty with your port request, please email us and we will attempt to help.
To port a phone number you own (e.g., your current cell phone, RingCentral, or Google Voice number) to Smith.ai, email email@example.com with the following information:
Once we receive all of the information above, we will begin the process and will keep you informed every step of the way.
Not sure if number porting is the best option for you? If you want to learn more about the options for, and benefits of, number porting, check out this article that goes into all the fine details: Want to Keep Your Existing Phone Number? No Problem. If you still have questions, don't hesitate to contact us by phone at (650) 727-6484 or email at firstname.lastname@example.org. We're here Monday through Friday, 5am – 6pm PT.
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