Forwarding Your Current Google Voice Number to Smith.ai

Smith.ai is able to easily integrate with many existing VoIP solutions. Follow the instructions below to begin forwarding your existing Google Voice number to your new Smith virtual receptionists.

1. From your Google Voice dashboard, select Settings from the popout menu on the left

Forwarding instructions for Google Voice

2. Under “Linked numbers” click New linked number, and enter your provided Smith.ai number

3. When the dialog box appears, click SEND CODE

4. You will then enter the 6-digit code and click VERIFY

5.  Click FINISH. Now, anyone who calls your Google Voice number will be forwarded to one of your friendly, live virtual receptionists instead!

After you've finished the forwarding process, you'll need to be sure your caller ID is enabled so that your virtual receptionists have the phone numbers associated with your incoming calls.

1. Navigate to your Google voice menu by selecting the three vertical dots on the left side of your screen.

2. Now, select Legacy Google Voice.

3. Then select the Calls menu at the top of your screen. Finally, select the Display caller’s number radio button from the options for “Caller ID (incoming)”.

Once you enable caller ID your virtual receptionists will be able to verify the best contact number(s) for both new and existing clients, and respond to any missed calls with ease. With this option enabled, repeat callers will have their information displayed automatically to the receptionist answering the call (unless they block their number), improving efficiency and limiting the need for those callers to repeatedly provide the same contact information.

Google Hangouts

  1. Navigate to the settings menu for Google Hangouts

  2. Uncheck the boxes shown below

Google Hangout settings

 Adjusting these settings will allow your receptionists to seamlessly handle your calls without interruption to your workflow.

Smith.ai understands that you have existing solutions in place. Enhancing your phone set up is just one way to evolve and fortify your professional image, while improving your workflow.


If you have additional questions, or are having issues with the forwarding process, please feel free to reach out to support@smith.ai