Blog: Virtual Receptionist

Learn everything you need to know about high call volume, potential causes, and 15 ways to effectively manage those calls to ensure your customers are satisfied.

Getting the right phone number for your business doesn’t have to be complicated. Make the best choice quickly and confidently with Smith.ai’s 11 tips.

Hiring an answering service can be a great way to streamline your communications and free up your own time from all those calls. These days, people tend to lean toward local services because they feel they’re more connected, more personable, and more trustworthy than large, multi-national chains or nationwide businesses. However, that isn’t the case at all. In fact, many larger companies are just as capable, if not more so, when it comes to delivering that personalized service.

If you find your business missing a lot of valuable calls or spending an inordinate amount of time returning messages, you need an answering service. Of course, that comes with its own set of concerns and considerations, starting with what type of answering service to hire. There are several options out there today, including answering services and virtual receptionist solutions that can handle everything from calls and chats to lead intake, appointment scheduling, and even payment collection for the businesses that need it.

Maybe you’re just starting out in the franchise. Perhaps you’ve been growing lately and realized your existing resources aren’t cutting it. And yet with a limited budget, it’s hard to find the best solutions unless you know where to look. Thanks to the modern answering service, you can get a full team of agents to field calls, chats, and more and it will cost a fraction of what you would spend on hiring people to do the work in-house.

There’s a lot of information out there about answering services for small businesses and solopreneurs because they obviously need the assistance, but what about enterprise organizations that seem to have it all? They might still benefit in several ways from a partnership with an answering service or virtual receptionist.

In the business of consulting, you have a lot on your communications to-do list. There are clients to call, emails to send, video consults, and meetings—the list can seem endless at times. Fortunately, you no longer have to try to handle everything on your own. With the assistance of a professional answering service, your consulting firm can streamline communications and save time for everyone.

There are several benefits that come from adding an answering service to your list of partners and outsourced services. For starters, you can choose 24/7 services so that you never miss an opportunity, no matter what time it is or what you may be doing. You’ll also guarantee that people get a professional live person on the other end when they call with a need or concern.

So, you’ve finally started outgrowing the small business market—congratulations! Of course, with that growth comes the occasional growing pains. If your mid-market business is one of the growing organizations in the business world today, you have a lot of resources available to help with whatever you need. That includes help answering the phone, along with support for other communications and admin needs.

When you’re running a solo business, getting help in the right places can make a big difference in your success. Just because you’re working in the business by yourself doesn’t mean that you have to do everything alone. There are several ways to get assistance in your various business efforts, including support for things like answering the phone.