Blog: Virtual Receptionist

Lawyers, don't take on all your admin work yourself. Alison Pacuska explains how you can strategically outsource admin support and paralegal services to reduce stress and even increase your practice's revenue!

On a recent episode of the Lawyerist Podcast, Sam Glover and Maddy Martin discuss Smith.ai as an effective screening and scheduling solution for small firm lawyers whose potential clients value responsiveness by phone and online.

Smith.ai receptionists and web chat agents can now securely book appointments on your Google Calendar using Woven, an intelligent scheduling app. Set up this integration and use it to improve your workflow efficiency.

Smith.ai receptionists for phone calls and live chat can now book appointments for you on your iCloud Calendar — the calendar that comes native with iPhones, iPads, and Mac computers. Skip the back-and-forth email follow up when you sync your Smith.ai account with your iCloud Calendar, using Calendly as a free go-between.

We are proud to announce that we now have a web-based dashboard where our clients can access information about their receptionist service. Clients can use the new dashboard to easily calculate leads, see outbound calls, get historical call data, and access service preferences, all from one place.

In this webinar recording, Smith.ai's Maddy Martin and Matt Spiegel, the co-founder and CEO of Lawmatics, discuss how modern law firm owners can convert more leads by outsourcing and automating the right processes.

Wealthbox is a simple and collaborative web-based CRM for financial planners and wealth advisors. Connect your Wealthbox account to Smith.ai Web Chat to automatically get web visitor contact info and chat transcripts in your Wealthbox account.

Google recently launched CallJoy, an “easy-to-use phone technology platform for small businesses.” How is it different than similar progrms, including CallRail, ZipWhip, and Smith.ai? We compare them and give some tips on using CallJoy alongside Smith.ai.

You can now connect your Lawmatics calendar to Smith.ai phone receptionists and web chat services. Save time by letting us book appointments directly with your leads, on your behalf, based on your availability shown on your schedule.

Are you missing calls and letting your leads and clients reach your voicemail? Don't miss out on new business or the opportunity to give your current clients a great experience with your business. It may be time to consider a virtual receptionist service. Discover the differences in features and pricing between Smith.ai and Nexa Receptionists virtual receptionists.

Alison Pacuska, president of Pacuska Professional Services, a top-tier boutique firm offering paralegal and legal assistant services, explains how to determine if a virtual paralegal is right for your law firm. Learn how to make the most of a virtual paralegal, and how a service like hers can complement the services of a virtual receptionist.

Minneapolis-based attorney and solopreneur Jess Birken of Birken Law Office and Hack Your Practice offers a handful of ways fellow solo lawyers can lighten their load by tapping flexible, affordable outsourced services.

AppToto is an online calendaring tool that makes your existing calendar (Google, Outlook, Office365, Salesforce, Clio, etc.) available online. This makes it easy to put your calendar on your website and in your email for easy booking with leads and clients. It also now means you can share your calendar with Smith.ai receptionists so we can book appointments (and follow-up on upcoming appointments) on your behalf. The result is less calendaring work for you and your team (you have more important things to do), and more qualified leads on your calendar.

Salesforce is a popular CRM that allows businesses to manage their sales, marketing, and customer support efforts in the cloud. With Smith.ai's new Salesforce integration, you can instantly see new and updated contact information for callers (leads), as well as post-call summary notes, in your Salesforce account after every receptionist call.

Clio Grow is the newest addition to Clio, a popular choice for legal practice management software. With Clio Grow you can capture, qualify, and convert new potential clients for your law practice. With this integration, Smith.ai receptionists can add new leads and post-call summary notes to your Clio Grow Inbox instantly after every receptionist call.

Lead Docket is lead-tracking and intake software for law firms. With this integration, Smith.ai receptionists can add and update records in Lead Docket, so that attorneys can easily track and follow-up with all potential clients.

Smith.ai receptionists have made outbound calls for our clients from the start, but until recently, when we made those calls, your Smith.ai number appeared on caller ID. Now, you can opt to have your main business number appear on caller ID when we make outbound calls on your behalf. Learn more about this new feature from Smith.ai.

Are you missing calls from potential clients? Are you slow to adopt new technologies, like online payments? You've got company. Responsiveness remains one of the biggest challenges for attorneys. It also presents the greatest opportunity for unlocking more revenue, client satisfaction, and productivity. We took data from the just-released 2018 Clio Legal Trends Report and pinpointed actionable recommendations. Learn four ways to buck the trend, be more responsive, and chart a path for your law firm's success.

Lawmatics is a brand new marketing automation, contact management (CRM), and intake platform, built by lawyers and for lawyers. When you connect your Smith.ai and Lawmatics accounts, you'll see new contacts added and existing contacts updated after each call. All call notes will be logged in their records, too. Plus, Smith.ai receptionists can complete intake forms on behalf of new prospective clients. Learn more about this integration and how to put it to work at your law practice.

The founder of Retirement Matters, Inc., Dave Grant, CFP®, shares his finely tuned process for generating leads. Thanks in part to this setup, 95% of his initial consultation calls are with qualified potential clients. 95%! Learn how to replicate his success.