Blog: Virtual Receptionist

Most people assume that they have a good idea of what a receptionist is and does. The very word conjures up an image of someone sitting behind the front desk, greeting visitors as they arrive and answering phone calls. The truth is that receptionists are lynchpins that hold entire organizations together. Without their critical skills and capabilities, the business would be unable to function. Let's take a deeper look into what it means to be a receptionist and dispel some key myths.

Today’s companies are finding themselves in need of more outsourced services than ever before. Remote receptionists are becoming a preferred choice for those who want to have dynamic phone services without having to dedicate in-house staff to the task. Throughout this article, we’ll discuss the remote receptionist, including their job role, available services and solutions, and how they are an investment, not an expense.

We're thrilled to announce that Smith.ai has been recognized by the esteemed B2B ratings and review platform, Cluch.co, as one of the top voice services providers in the world.

Answering services are increasingly popular for businesses who are seeking 24/7 responsiveness without dealing with constant interruptions. But where should you start looking, what should you expect to pay, and why? In this post, we break down the secrets of answering service pricing so you know exactly what you're paying for.

Learn how to legally record calls with your phone or third-party apps to help your business. If call recording is not right for you, our answering service can help you with call summaries and chat transcripts.

Converting more clients through stellar customer service doesn't have to be rocket science. If you're struggling to offer clients to service they're expecting, Maddy Martin from Smith.ai and Matt Bradford-Aunger from HelpDocs are here to give you some tips on how to build a reliable knowledge base, lead conversion process, and customer service delivery plan so that your business has all the tools it needs to successfully serve clients and easily convert quality leads.

Ever dreamed of cutting your workload down so you can enjoy a 3-day workweek? Well, now your dreams can come finally true (no, really!). Maddy Martin of Smith.ai and Jordan Ostroff of JordanLaw and LegalEase Marketing explain everything you need to know in order to achieve a more relaxed workweek through the simple process of delegation.

Many U.S.-based businesses offer services to English- and Spanish-speaking customers, which is why we have a team of bilingual receptionists on staff. Now, with our new dedicated Spanish line, you can opt to have every incoming call answered by one of our Spanish-speaking receptionists!

Smith.ai is an inbound and outbound answering service — we don't just take calls for your business, we can make them too. Now, you can click a link in your call summary to request a call-back and we'll make the call faster than ever!

In the past year, Smith.ai has partnered with agencies of all sizes to bring call answering and chat services to their clients. Now we have a partner portal where these agencies can manage all their accounts in one place!