Blog: Virtual Receptionist

Converting more clients through stellar customer service doesn't have to be rocket science. If you're struggling to offer clients to service they're expecting, Maddy Martin from Smith.ai and Matt Bradford-Aunger from HelpDocs are here to give you some tips on how to build a reliable knowledge base, lead conversion process, and customer service delivery plan so that your business has all the tools it needs to successfully serve clients and easily convert quality leads.

Ever dreamed of cutting your workload down so you can enjoy a 3-day workweek? Well, now your dreams can come finally true (no, really!). Maddy Martin of Smith.ai and Jordan Ostroff of JordanLaw and LegalEase Marketing explain everything you need to know in order to achieve a more relaxed workweek through the simple process of delegation.

Many U.S.-based businesses offer services to English- and Spanish-speaking customers, which is why we have a team of bilingual receptionists on staff. Now, with our new dedicated Spanish line, you can opt to have every incoming call answered by one of our Spanish-speaking receptionists!

Smith.ai is an inbound and outbound answering service — we don't just take calls for your business, we can make them too. Now, you can click a link in your call summary to request a call-back and we'll make the call faster than ever!

In the past year, Smith.ai has partnered with agencies of all sizes to bring call answering and chat services to their clients. Now we have a partner portal where these agencies can manage all their accounts in one place!

The second part of our three-part series on voice services, we dive into call tracking and analytics. Our marketing experts give you insight into the importance, uses, and ideal practices within call tracking and analytics and the results from our survey showcases how businesses are handling call tracking as well as the various platforms they prefer.

In the first part of our three part series on voice services, we provide the results of our voice services survey to reveal how businesses are managing call answering and how their call answering method has effected their business. Three marketing experts also chip in to discuss the importance of answering phone calls for your business and how you can choose a call answering service that not only suits your business needs, but works to guarantee an increase in customer satisfaction, lead generation, and overall revenue.

Your business has to be able to reach clients, but in our digital world, it might be wise to think of ways to communicate with clients where they are: on their mobile devices. Kelsey Johnson of Smith.ai, and Brian Elrod, CEO and Co-Founder of Text Request, discuss the modern communication processes and solutions that businesses of any size can adapt that not only address virtual demands, but also meet clients where they are, making lead conversion that much easier.

How can legal entrepreneurs build a law firm that is well-balanced, high functioning, and sustainable in the modern age amid current worldwide limitations? Maddy Martin from Smith.ai talks with Neil Tyra, owner and founder of the Tyra Law Firm, about how legal professionals can go about establishing reliable work processes, utilizing better financial management tools, and building a solid foundation for their legal practice.

Now more than ever, small businesses are looking for ways to bring in new revenue. Six marketing experts share their tips for expanding your lead intake — and converting more existing leads.