Blog: Virtual Receptionist

The new Smith.ai and MyCase integration enables faster, more efficient, and better organized communication with leads, clients, court staff, and more. When you connect Smith.ai with MyCase, your receptionist calls will now appear in your MyCase Call Log. It's that simple! Attorneys and staff will not only benefit from never missing a call, but they will also be able to quickly understand the work already completed, and then immediately identify and assign tasks for next steps.

If you received a voucher from the Ruby Receptionists class-action lawsuit settlement, Smith.ai will honor it as a credit towards our services, in full. Surely, you'd like to use the funds with a service provider that has not been embroiled in a lawsuit over billing and call handling practices. Use your voucher funds with Smith.ai instead, and have not just excellent service, but also total peace of mind.

If you're currently working with another phone answering service or live chat provider, we'd like the chance to prove to you how much more our receptionists can do for you than your current provider. For a limited time, we'll give you 30% off your bill, for 3 months, when you switch to Smith.ai!

You can use Twilio to personalize all of your customer experiences and help your business get a professional contact center in the cloud with all kinds of automation built in. There are plenty of plans and products to choose from to cover all of your essential business communication needs, as well. Then, you can add the power of Zapier to take it to the next level. Integrated workflows will let you set up all kinds of streamlined administrative tasks that embrace the power of AI, from notifications to data transfer to anything else that you need. Zapier is the automation tool that every business needs today.

How much time in the day does your business spend taking calls, making calls, returning messages, and otherwise trying to deal with the day-to-day logistics of scheduling, client communication, and running a business? No two businesses are the same, but there are several that could benefit from the addition of a 24/7 answering service. With the help of a 24/7 answering service, you can provide everything that your customers, clients, vendors, and others need without having to lose any of your own valuable resources.

As a business owner, you’ve got a lot on your plate. The average business is not equipped to handle 24-hour calls, emails, and online messages. Start thinking about hiring a dedicated answering service to handle all of your calls and messaging needs. Whether you’re just tired of picking up the phone or you simply don’t have the people to handle the work, virtual receptionists can be the face of your brand, fielding all kinds of communication while you focus on the other things that need your attention. 

We're thrilled to announce that Smith.ai has been recognized by the esteemed B2B ratings and review platform, Cluch.co, as the top voice services provider in San Francisco!

We're thrilled to announce that Smith.ai has been recognized by the esteemed B2B ratings and review platform, Cluch.co, as one of the top B2B companies in California for 2021!

Universities and colleges focus on providing students with knowledge — surfacing information that helps them learn, grow, and develop. However, that process does not stop at the classroom door. The right university call center can help connect students, parents, alumni, faculty, and others with the information they need quickly and easily. Of course, staffing your own call center can be immensely challenging. It can be a challenging proposition, certainly. However, with a little guidance, it doesn’t have to be as frustrating as it might seem at first glance.

Outbound calling has gotten a bad rap for a long time. Like many things, a few bad eggs spoiled it for everyone else with spam calls and unprofessional telemarketing tactics that were enough to turn everyone off from being on the receiving end of phone calls from businesses. Yes, people hate spam calls and telemarketers that are unsolicited. In this guide, we’ll cover everything that you need to know, from the benefits of outbound calling, the costs for your business, and more.