Blog: Policies & Processes

Check out these interesting cold calling statistics that will help you create a successful outreach strategy for your business.

Warm transferring a caller is often the best solution when a transfer is needed. Learn when it’s appropriate to warm transfer a caller in our inclusive guide.

Telephone etiquette scripts are a useful tool for receptionists. Our guide covers how to use these scripts and provides examples to use for your business.

NATO developed the phonetic alphabet to prevent miscommunications and spelling mistakes, especially when communication is taking place between people from different countries or with different accents and dialects. In 1956, it debuted as a tool for pilots to communicate effectively and within a few years, it was the standard, established universal phonetic alphabet to be used for all civilian, military, and amateur radio communication.

Filing your own taxes is rarely a good idea in the business world. There are so many variables involved, schedules and forms to fill out, deductions to factor in—it’s exhausting just thinking about it. Businesses should consider having an accountant on retainer just in case they need their services at any point, of course, but if you don’t have one, don’t sweat it. You can find a CPA, or Certified Public Accountant, to handle your business taxes specifically and allow them to take care of the stress for you. You’ll want to take the time to see what your options are.

Owning and running a small business is a lot of work. Fortunately, you don’t have to do all the work yourself. Outsourcing makes it easy for any business, of any size, to get all the services and solutions of a larger corporation, but without the investment in staff, training, and so forth. If you’re in the market for someone to manage the books, you might be thinking that it’s time for a CPA, or Certified Public Accountant. Although having a CPA on hand could be handy, it’s often more than most small businesses need. However, it may still be the ideal choice for managing your books in some cases.

Background checks can tell you a lot about potential candidates or employees that are already on your payroll. You can perform these checks to learn about employment and education history, potential criminal records, and so much more. Of course, to get the best information, you have to know how to go through the proper steps of running these checks in the first place. The good news is that there are third-party background screening services that you can employ. They will do all the hard work for you.

Customer service is still the central focus of any business. Today, there are several different resources available that can help companies boost their customer service and improve people’s experience by delivering self-service and support. One of those is the shareable help document, sometimes just called a help doc. These can be written by just about anyone within the organization and can be handed out to clients, vendors, and others who will find the information useful or relevant.

If you’re working in Google Chrome, you’ve got a lot of great features at your fingertips. The Inspect Element can give you the chance to take a closer look at the frontend coding of a website or to inspect the HTML source code from any visual element that is on a website. There are two main ways to use this tool when you are in Google Chrome, and we’ll take a look at both of them here.

Every business needs an SOP or set of Standard Operating Procedures. The purpose of this document is to ensure that everyone is on the same page and that your business has methodologies and protocols in place that ensure that products and/or services are consistently delivered every time. Creating an SOP is just as important as having one in the first place because although there’s not a single “right” way to do it, there are several ways that it can go wrong.