Blog: Outsourcing

Mental Health in the Workplace: A Guide for Prioritizing Employee Mental Health

Mental Health in the Workplace: A Guide for Prioritizing Employee Mental Health

It can be difficult to prioritize mental health in remote workplaces. Our article covers the warning signs of struggling mental health in remote teams and ways to support employees.

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What Is BPO (Business Process Outsourcing)?

What Is BPO (Business Process Outsourcing)?

BPO, or business process outsourcing, is the hiring of a third-party expert to execute specific day-to-day operations for a company. Try Smith.ai for your BPO needs.

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Top 10 Integrations for Clio Manage

Top 10 Integrations for Clio Manage

Clio Manage is an end-to-end law firm management tool that makes digital case management and operations easier. The tool comes with several different features and integrates with the entire line of Clio software and digital tools, including Clio Grow and Advantage. With this platform, you can collaborate with clients and attorneys, manage contacts and case matters, streamline document management and case management, and so much more.

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Top 10 Integrations for Clio Grow

Top 10 Integrations for Clio Grow

Clio Grow is a great tool for law firms that are looking for help with lead generation and business growth. This platform makes it easy to manage your law firm's growth and outreach, as well as to keep everything streamlined and integrated. Of course, just using the Clio software isn’t enough—the software also comes with 200+ integrations and tools that you can use to streamline your operations and make sure that everything gets done.

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The Average Costs and Contract Terms When Working with a Call Center: What to Expect

The Average Costs and Contract Terms When Working with a Call Center: What to Expect

Outsourcing to a third-party call center can be a great investment for companies today. Everyone just starting their research wants to know what to expect in terms of contracts and costs. The caveat, of course, is that each company will have its own costs and contracts to consider, so it’s important to take the time to do a little research.

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What is an Outbound Call Center?

What is an Outbound Call Center?

There are different types of call centers in the business world today, offering businesses the opportunity to handle both inbound and outbound marketing, customer service, and other needs. Thanks to remote services and cloud computing, a lot of companies even outsource their needs to a third-party call center service that can handle all the admin details. Not only does it save them time and effort, but it allows the company to instantly present a professional image, even if they have never used a call center in their operations before.

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What Is an Inbound Call Center?

What Is an Inbound Call Center?

Companies of all kinds rely on call centers, both internal and outsourced, to handle all kinds of customer needs, marketing, tech support, and more. The digital age has changed the landscape of the “traditional” call center, but their purpose and function remain mostly the same. There are different types of call centers, including inbound, outbound, and hybrid options, depending on what you need. In this guide, we’ll be covering the details of inbound call centers, including what they do, the benefits of having them, and more.

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What Does After-Call Work (ACW) Mean at a Call Center?

What Does After-Call Work (ACW) Mean at a Call Center?

When call center agents hang up the phone, their work isn’t just “done” because they’re finished with the conversation. There are many instances where this is just the start of the process. After-call work, or ACW as it’s known in the industry, is a larger part of the daily routine of these agents than many people realize. But what exactly is after-call work and why does your business need to consider it in addition to the calling services provided?

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How to Run Facebook Ads for Lead Generation — The Complete Guide (Plus, 12 Tips for Sales Funnel Automation)

How to Run Facebook Ads for Lead Generation — The Complete Guide (Plus, 12 Tips for Sales Funnel Automation)

This comprehensive guide will break down everything you need to know about running Facebook ads for lead generation. Smith.ai’s Paid Acquisition Manager, Alex Ryan, is here to help. Having spent nearly a decade in paid media and a majority of her career in digital marketing agencies, Alex is a certifiable expert in her field. She specializes in demand generation and lead generation, with a heavy focus on paid social media ads across various platforms. Alex contributed her expertise to developing this in-depth guide to walk you through how to use the combined power of outsourced sales teams, like Smith.ai’s, and automation software, like Zapier, to more effectively engage Facebook leads.

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B2B Sales Outsourcing: 6 Tips to Success

B2B Sales Outsourcing: 6 Tips to Success

B2B sales outsourcing is the practice of hiring a third party to handle all or part of your business’s sales cycle. Use our tips to outsource sales successfully.

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