Blog: Outsourcing

Receptionist Skills: What to Look for When Hiring In-House or Outsourcing

Receptionist Skills: What to Look for When Hiring In-House or Outsourcing

Who is the most important person in your business? Is it the CEO? CFO? CIO? Actually, it might be someone you would never expect: your receptionist. Yes, executives are important. However, they don’t have the same impact on business success that your receptionist does. Receptionists are often the public face of the company, and here are some of the traits or qualities a company should look for when hiring or outsourcing receptionists.

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Smith.ai Named One of the Top Voice Services Providers in the World by Clutch

Smith.ai Named One of the Top Voice Services Providers in the World by Clutch

We're thrilled to announce that Smith.ai has been recognized by the esteemed B2B ratings and review platform, Cluch.co, as one of the top voice services providers in the world.

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5 Time-Management Tips for Your Trade Business

5 Time-Management Tips for Your Trade Business

If you own and operate a trade business, such as a plumbing or electrical business, then you know just how little time there is in a day. Give yourself and your business the boost of productivity it needs and the break you deserve by streamlining your workday – just implement these five time-management tips and watch how much you'll be able to fit in a day.

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Master Class: How to Use Outsourced Support to Strengthen Your Small Business with Virtual Receptionists and Bookkeepers

Master Class: How to Use Outsourced Support to Strengthen Your Small Business with Virtual Receptionists and Bookkeepers

As a small business owner, you know how much there is to do and how little time there is to do it all. Lift some of the pressures off of your shoulders and give your small business the support it needs through outsourced and automated assistance. Maddy Martin of Smith.ai and Rachel Halldorson, a leading team member at Bench Accounting, come together to address the issues that you face as a small business owner and how outsourcing tasks to a professional service can help to not only address these issues, but also give you and other small businesses the tools to build a sustainable and profitable workflow that's guaranteed to set your business up for success.

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Smith.ai Receptionists Are Your Sales Enablement Resource

Smith.ai Receptionists Are Your Sales Enablement Resource

Smith.ai live chat and virtual receptionists aren't just for answering the phones or fielding questions — they conduct lead intake, schedule new client appointments, conduct follow-up e-mails and callbacks, and sync new leads to your CRM. They also help you prioritize new leads to reach out to and convert to new clients, 24/7. They're the key sales enablement resouce you never knew you needed.

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3 Ways You Can Create Impactful Legal Marketing Videos

3 Ways You Can Create Impactful Legal Marketing Videos

With traditional networking and advertising methods representing less and less a % of new client relationships, attorney video marketing is critical to winning new business opportunities.

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Putting the Finishing Touches on Your Intake

Putting the Finishing Touches on Your Intake

You're doing great work marketing your firm — but is anyone closing all of these new leads? Richard Rosen of Red Zone Legal Marketing helps you put the finishing touches on your lead intake.

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Full-time vs. Virtual Receptionists — Which Is Right for You?

Full-time vs. Virtual Receptionists — Which Is Right for You?

As businesses move en masse from a large staff based in a physical office to a leaner, remote model, are you thinking about how to handle your receptionist service? Having worked with thousands of businesses, we know what you should look for. We’ll compare full-time and virtual receptionists on several fronts, so you can choose an ideal option or see if a mix of both is the best solution.

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5 Ways Your Business Can Improve Despite COVID-19

5 Ways Your Business Can Improve Despite COVID-19

The current crisis we are all experiencing is impacting all types of businesses. How can you survive the economic impact? How can you turn the situation into something positive and even grow during the crisis?

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Best Practices for Hiring Outsourced Help

Best Practices for Hiring Outsourced Help

You’ve probably heard about the “gig economy.” What that term illustrates is the rise of the freelance workforce. Unfortunately a term like that can prompt more questions than answers.

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