Blog: Outsourcing

11 Ways to Improve Customer Satisfaction and Retention in 2021

11 Ways to Improve Customer Satisfaction and Retention in 2021

Learn more on how you can improve on satisfying and retaining customers for your business in 2021!

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Smith.ai Named 2021’s Top Voice Services Provider in San Francisco by Clutch

Smith.ai Named 2021’s Top Voice Services Provider in San Francisco by Clutch

We're thrilled to announce that Smith.ai has been recognized by the esteemed B2B ratings and review platform, Cluch.co, as the top voice services provider in San Francisco!

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A Guide To Outsourcing

A Guide To Outsourcing

Learn more about outsourcing as this guide offers answers to many of your questions.

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What to Look for in a University Call Center

What to Look for in a University Call Center

Universities and colleges focus on providing students with knowledge — surfacing information that helps them learn, grow, and develop. However, that process does not stop at the classroom door. The right university call center can help connect students, parents, alumni, faculty, and others with the information they need quickly and easily. Of course, staffing your own call center can be immensely challenging. It can be a challenging proposition, certainly. However, with a little guidance, it doesn’t have to be as frustrating as it might seem at first glance.

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Outbound Calling: Benefits, Costs, and Precautions for Your Small Business

Outbound Calling: Benefits, Costs, and Precautions for Your Small Business

Outbound calling has gotten a bad rap for a long time. Like many things, a few bad eggs spoiled it for everyone else with spam calls and unprofessional telemarketing tactics that were enough to turn everyone off from being on the receiving end of phone calls from businesses. Yes, people hate spam calls and telemarketers that are unsolicited. In this guide, we’ll cover everything that you need to know, from the benefits of outbound calling, the costs for your business, and more.

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What Is Live Website Chat and Should You Use In-House Staff or Outsourced Chat Agents?

What Is Live Website Chat and Should You Use In-House Staff or Outsourced Chat Agents?

Live website chat was one of the first instant contact options for digital customers, and it remains a powerful business tool today. However, the ways that we use live chat have changed. Luckily, we’ve got you covered. In this article, we’ll cover everything you need to know about live website chat, including best practices, benefits, and who you should leave in charge of the service.

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Receptionist Skills: What to Look for When Hiring In-House or Outsourcing

Receptionist Skills: What to Look for When Hiring In-House or Outsourcing

Who is the most important person in your business? Is it the CEO? CFO? CIO? Actually, it might be someone you would never expect: your receptionist. Yes, executives are important. However, they don’t have the same impact on business success that your receptionist does. Receptionists are often the public face of the company, and here are some of the traits or qualities a company should look for when hiring or outsourcing receptionists.

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Smith.ai Named One of the Top Voice Services Providers in the World by Clutch

Smith.ai Named One of the Top Voice Services Providers in the World by Clutch

We're thrilled to announce that Smith.ai has been recognized by the esteemed B2B ratings and review platform, Cluch.co, as one of the top voice services providers in the world.

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5 Time-Management Tips for Your Trade Business

5 Time-Management Tips for Your Trade Business

If you own and operate a trade business, such as a plumbing or electrical business, then you know just how little time there is in a day. Give yourself and your business the boost of productivity it needs and the break you deserve by streamlining your workday – just implement these five time-management tips and watch how much you'll be able to fit in a day.

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Master Class: How to Use Outsourced Support to Strengthen Your Small Business with Virtual Receptionists and Bookkeepers

Master Class: How to Use Outsourced Support to Strengthen Your Small Business with Virtual Receptionists and Bookkeepers

As a small business owner, you know how much there is to do and how little time there is to do it all. Lift some of the pressures off of your shoulders and give your small business the support it needs through outsourced and automated assistance. Maddy Martin of Smith.ai and Rachel Halldorson, a leading team member at Bench Accounting, come together to address the issues that you face as a small business owner and how outsourcing tasks to a professional service can help to not only address these issues, but also give you and other small businesses the tools to build a sustainable and profitable workflow that's guaranteed to set your business up for success.

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