SMS & Email Follow-Up After Phone Call with Smith.ai

We’ll automatically send texts and emails after calls

Sending a follow-up message after a call significantly improves engagement rates with new leads and existing clients. Connect with them on the platforms that are most convenient to them, and watch response rates soar.

With Smith.ai, you can customize over a dozen SMS and/or email messages to use in almost any scenario. Our professional receptionists will send the approved follow-up message when they finish speaking to the caller. Your leads and clients will be amazed by your fast, efficient communications.

For example, new leads who don’t immediately book an appointment by phone can be sent a calendar link via SMS and/or email, prompting them to secure an appointment time.

Convert more leads, without lifting a finger

SMS open rates reach up to 98%, which means a recipient can be reading your text and acting on it within minutes. There’s no need to wait for that 3rd email in your lead-nurture drip weeks later! Incorporate a call-to-action in your post-call messages, and see immediate results when our professional live agents send those follow-up messages on your behalf, 24/7.

For example, create a sense of urgency by including a limited-time 10% off coupon code in a follow-up message, and we’ll send that out to new potential customers after they call.

SMS open rates reach up to 98%, which means a recipient can be reading your text and acting on it within minutes.

Time is money, so don’t waste yours

After our receptionists book an appointment for your business, we can follow up with a text or email thank you message and send important information such as a new client introduction video to prepare for your meeting. Both you and they will show up prepared for a productive conversation in your scheduled meeting.

Let clients know they’re valued by saying “thanks” and asking for feedback

The numbers don’t lie — 72% of customers will only respond to personalized messaging. Keep clients happy by showing them your appreciation. This can be time-consuming, so let us do it for you. We can send a follow-up message after existing clients call, thanking them for their business.

And, we can take it a step further by including a feedback survey or online review request. Get firsthand customer insights and boost your online reputation — it’s a win-win.

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“Every call is answered with a friendly voice. Thanks to Smith.ai's receptionists, my clients are reminded the firm cares about them from the start.”

Scott Nyman

Nyman IP

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Frequently asked questions

The best virtual receptionist and chat services do much more than pick up phone calls, answer chats, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our service, but most specifically SMS & email follow-up.

Businesses need to be able to re-engage and convert leads as quickly as possible. And unlike most virtual receptionist services in the marketplace, Smith.ai can follow up with your leads through the fastest methods possible — text message and email. In addition to a boost in speed-to-lead, an SMS and email follow-up service can benefit your business.

By allowing Smith.ai agents to follow up with your leads via text and email, your business can:

Win more clients

When a lead is considering other options, stand out by sending a follow-up message. If a lead isn’t ready to make a decision or book an appointment, sending a follow-up with the scheduling link lets them come to you on their schedule and provides another touch-point for the lead.

Boost marketing results

The best advertising strategy integrates different types and forms of media. You can share links in your text messages and emails that take your audience to new videos, articles, and other content.

Improve client experience & build strong client relationships

Use follow-up messages to show you care about their experience and can anticipate their needs. For example, if a lead booked an appointment with you, sending them an email thanking them for scheduling time with you and sending them information on what to expect shows your lead a few things:

Your business is responsive and open to communication
You use the communication platforms most convenient for them
You’re appreciative of their interest in your business and respect their time
You care about their experience and can anticipate their needs

Increase engagement with clients

Put on your consumer hat and approach from the buyer’s perspective. Create an engagement strategy that involves listening and researching as much as it does brand promotion. One example is to send a customer satisfaction survey. Considering asking a question to elicit a response and spark a conversation.

Engage with leads on their preferred communication channel

It’s no surprise that every person is different and has a preferred communication channel. By sending both email and SMS, you’re letting them reply in the way they are most comfortable with.

Provide an easy, low-pressure touchpoint as an alternative to phone calls

Telephobia (the reluctance or fear of making phone calls) affects up to 76% of millennials and 40% of baby boomers. Open up the possibility to engage via non-verbal, low-pressure channels the lead or client may be more comfortable with.

Smith.ai provides professional representatives so that your business can follow up with, and nurture leads, without your team having to spend time away from other important work. We are your lead guardians and can deliver exceptional service so that even if you aren't able to connect with a lead yourself, potential prospects have a great experience with your business and not your voicemail box, thanks to Smith.ai's answering service.

Follow-up messages are an invaluable tool for your business's success. Without having to find the time to reach out to leads, you can improve your team's responsiveness and productivity and put your business well ahead of your competitors. Whether your business is interested in re-engaging leads, scheduling consultations, or just helping off-setting sales pressure on your team, an SMS and email follow-up service like Smith.ai can transform your business into the best version of itself.

MOVE CONVERSATIONS FORWARD

SMS and email follow-up after phone call

We’ll automatically send texts and emails after calls

Convert more leads, without lifting a finger

Time is money, so don’t waste yours

Let clients know they’re valued by saying “thanks” and asking for feedback

Get the most out of Smith.ai

Outreach Campaigns

Web Chat

Smith.ai is trusted by 3,000+ businesses

TALK TO OUR TEAM of experts

Book a consultation

END-TO-END INTEGRATIONS

We play well with your software

Frequently asked questions

What are SMS & email follow-up messages?

What are the benefits of using a service like Smith.ai for text and email follow-up messages?

What types of businesses benefit from using a service like Smith.ai for text and email follow-up messages?

What’s the difference between having Smith.ai send text and email follow-up messages and having an in-house staff or call center send them?

Why use a service like Smith.ai over an automated SMS marketing software?

How much does email/SMS follow-up cost?

How many follow-up messages can I configure for my account?

Can I include attachments in the text and email follow-up messages?

Can I pick a specific follow-up message to be used after calls?

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