Virtual legal staffing company captures leads 24/7

Around-the-clock coverage leads to better work/life balance

Stacey Lake

Lawfecta

Stacey’s motto is, “Work on your business, not in your business.” Automating and outsourcing tasks is integral to making that motto a reality and the core of Stacey's business model. Businesses of all sizes are now outsourcing non-billable tasks to free up time internally to focus on meaningful tasks that will help boost productivity and increase revenue. That step is the key to business growth, and agencies are no exception.

Stacey Lake is the Founder and Managing Director of Lawfecta, a company that provides virtual paralegals, virtual legal secretaries, and virtual assistant services to law firms, attorneys, and small businesses. Stacey Lake’s business relationship with Smith.ai started in 2019 after attending the Clio Cloud Conference, and it’s since led her down the path to successfully achieving her business goals. Since Lawfecta started using Smith.ai for call handling, they connect with and convert more qualified after-hours leads — without sacrificing the work-life balance of their team.

Lawfecta

Victorville, California

The problem

Missing calls after-hours and on weekends

Our solution

Around-the-clock customer engagement

Stacey Lake was frustrated with past virtual receptionist providers charging for spam calls and billing per-minute. Her minutes were used up quickly, and her monthly cost was never consistent.

With the risk-free 14-day money-back guarantee, Stacey had no hesitations about trying Smith.ai.

Stacey loves that with Smith.ai’s per-call model she can control and predict costs — no matter how long the calls last. The free spam and sales call blocking features allow the focus to be more on capturing quality leads and not on wasting time and money. Stacy raves, “Honestly, I was really surprised as to how cost-effective the solution was that allowed us to grow.”

Stacey subscribes to the model that business owners need to adapt to the needs of their clients and not the other way around. Because of this, she wanted to add the ability to accept calls around the clock. Smith.ai helped her business never miss a call and capture those quality leads 24/7. Stacey uses Smith.ai as a backup if her team is unavailable during the day, but most importantly, Smith.ai provides after-hours answering when they’re definitely not available. This extended coverage allows Stacey and her staff to have a far better work/life balance since they don’t have to be available in the middle of the night to answer calls without sacrificing coverage.

Smith.ai’s onboarding team tailor-made a plan for her and quickly learned how Lawfecta’s business operates. Smith.ai worked with Stacey to get her on the appropriate plan and personalized the answering services to meet her unique needs. Her clients immediately connect with a live person, have their concerns heard by a compassionate voice, and know that their message will be passed along to the right person for prompt follow-up by Stacey’s team.

Free spam blocking

Easy and transparent billing

24/7 phone answering

Appointment booking

Lead screening and intake

After-hours answering

"[Smith.ai] really gives us a personalized, human approach for our clients. They are able to get help right then and there, talk to somebody, and so we have seen more conversions with our after-hours leads since starting to use Smith.ai."

Stacey’s advice to business owners considering Virtual Receptionist services

With Smith.ai’s 14-day money-back guarantee, Stacey suggests evaluating the service to see if it’s a good fit for your business. You have nothing to lose.

She also has found that communication and patience are critical to a good working relationship. Smith.ai — along with all service-based vendors and contractors — need clear and concise information from you so they can effectively meet your needs. Work with the Smith.ai onboarding team to perfect how the receptionists answer your calls.

Stacey recommends Smith.ai to fast-growing, service-minded businesses

Stacey says any service-based business, like Lawfecta, can benefit from a service like Smith.ai. She’s a passionate advocate for outsourcing work to promote faster business growth and to ensure clients are cared for around the clock.

Interruptions to your billable time affect your bottom line, so Stacey encourages business owners to focus their time and their staff’s time on what brings income to the business while Smith.ai handles new phone inquiries, filters spam, and other frontline duties. Let efficiency and productivity be a competitive advantage to your business.

Smith.ai is a superior 24/7 call answering and intake service for small businesses. Our virtual receptionists help you build better relationships with new and existing clients. We will help save you money and time, give your clients the personalized attention they deserve (don’t we all prefer to talk to a human!), and capture more qualified leads (bye-bye spam calls!).