Privacy Policy

Last modified: February 18, 2017

  1. INTRODUCTION

    Smith.ai, Inc. (“Smith,” “our,” “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy applies solely to the information that you directly input into this website (“Website”). For more details on how we keep information that we collect while providing our receptionist services to you confidential, please review our Terms and Conditions.

    This Privacy Policy forms part of, and is subject to, the provisions of Smith’s Terms and Conditions. By accessing or using our Website, you consent to the terms of this Privacy Policy.

  2. CHILDREN UNDER THE AGE OF 13

    The Website is not intended for children under 13 years of age. We do not knowingly collect information of any sort, including personal information, from children under 13. If you are under 13, do not use or provide any information on the Website. If you believe we might have any information from or about a child under 13, please contact us immediately at support@smith.ai.

  3. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT.

    We collect the following information from you when you use the Website or sign up for our services on the Website:

    • Name

    • Email address

    • Mobile phone number

    • Information about your internet connection, the equipment you use to access the Website, and usage details

    We collect this information:

    • Directly from you when you provide it to us, or

    • Automatically as you navigate through the Website using Google Analytics (or other analytics tools), such as page views and duration and browser information. We do not correlate tracking information to individuals and analyze it only in the aggregate. However, some information collected, such as IP addresses, will be unique.

    We do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

  4. HOW WE USE YOUR INFORMATION

    We use information that we collect about you or that you provide to us, including any personal information:

    • To present the Website to you and improve our services.

    • To provide you with information and services that you request from us.

    • To provide you with notices about your account and/or subscription, including expiration and renewal notices.

    • To notify you about changes to the Website or any products or services we provide.

    • To send you marketing information about our services or the services of third parties that we think might interest you, unless you tell us that you do not want to receive such information.

  5. DISCLOSURE OF YOUR INFORMATION

    In this section we explain the limited situations in which we may disclose your information, which is only done as described here and in accordance with our Terms and Conditions

    We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

    We may disclose personal information that we collect or you provide:

    • To contractors, service providers, and other third parties we use to support our business, such as our staff who answer calls and provide other services to you, and only if they are trained in our confidentiality requirements.

    • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Smith’s assets in which personal information held by Smith about the Website users is among the assets transferred.

    • For any other purpose disclosed by us when you provide the information.

    • With your consent.

    • To third party contractors in order to analyze Website performance and user behavior and/or to improve the Website.

    • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

    • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Smith, our customers, or others.

  6. ACCESSING AND CORRECTING YOUR INFORMATION

    You can review and change your personal information by contacting us at support@smith.ai to request that we correct or delete any personal information that you have provided to us.

  7. YOUR CALIFORNIA PRIVACY RIGHTS

    California Civil Code Section § 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@smith.ai.

  8. DATA SECURITY

    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, including encryption mechanisms, password requirements, regular malware scans, and extensive staff training and contractual agreements. The Website is hosted by Amazon Cloud Services, the leader in cloud computing and secure IT infrastructure.

  9. CHANGES TO OUR PRIVACY POLICY

    If we make material changes to how we treat our users’ personal information, we will notify you through an email to the most recent email address that you provided to us, if any. The date the privacy policy was last revised is identified at the top of this page.

  10. CONTACT INFORMATION

    To ask questions or comment about this privacy policy and our privacy practices, contact us at support@smith.ai.