Receptionist Services

Live Receptionists

Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.

Customized Greetings

Your virtual receptionists will greet clients using a personalized greeting specified by you.

Familiar with Your Business

We’ll answer customer questions about hours, payment methods, services provided, and more.

Friendly Demeanor

Our virtual receptionists have years of experience answering phones and speak in clear American English.

Live Transfers

Receptionists can live transfer a caller to you, even pre-qualifying which types of callers get through.

Multiple Live Transfer Numbers

When making live transfers, you can list multiple phone numbers for different people.

Email Summary of Calls

Get a summarized message of each call sent immediately via email.

Callback on Client Calls

Your friendly receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.

Text Message Summary of Calls

Or get a summary of each call sent instantly to your phone via SMS.

Daily Summary of Emails

At 6:30 PM PST, you’ll receive a daily email summarizing each call you received on that day.

Phone Services

Dedicated Phone Number

A local or toll-free number dedicated to you, and only you — or routed to different people on your team.

Use Your Existing Number

Port your current land line, mobile, or cell number from your carrier for no extra cost.

Works with Popular VoIP Services

Our state of the art technology makes it easy to connect live call answering with a VoIP phone like RingCentral, Google Voice, or Plivo

Conditional Call Forwarding

In a few easy steps, you can set your phone to forward certain calls to your Smith.ai number. Works with all major US carriers: AT&T, T-Mobile, and Verizon.

High-Quality Sound

State-of-the-art VoIP software ensures high-quality voice and sound for all your calls

No Extra Apps to Install

Just text us status updates — there’s no need to fuss with yet another app or login to remember.

Billing and fees

Easy Billing

You’ll always know what you are paying for. Base monthly fee, and any overage. That’s it.

No Setup Fees

There is no setup fee, and setup fee called something else to hide it from you. Joining is easy and fast.

No Hidden Fees

You won’t find any surprises on your bill from Smith.ai. We like to keep things simple for you.

No Cancellation Fees

Month-by-month contracts mean you can cancel at any time — without any penalty or cancellation fee.

Pricing Per Call — Instead of Per Minute

Pricing per minute results in hurried calls, expensive bills, and unpredictable costs. Nope. Not with us.

Customizable plans

Whatever your needs or call volume, we can customize a plan for you that’s still priced competitively.

Voicemail services

Voicemail to MMS

Audio files of a voicemail recording can be sent directly to you via text message right after the call.

Unlimited Voicemails

There’s no limit or extra charges on any calls sent to your voicemail.

Voicemail to Email

Alternatively, Smith.ai can send voicemail recording directly to your email right after the call.

Customized Voicemail

You can choose to have a professional voiceover actor record your voicemail greeting.

Call services & Spam blocking

Spam and Sales Calls Blocked

Your Smith.ai virtual receptionists identify and prevent spam and sales calls at your discretion.

No Charge for Spam or Wrong Numbers

Spam and unwanted calls don’t count towards your monthly call quota. That would be lame of us.

Blocked Calls

Never want to hear from them again? You can specify certain numbers to block or blacklist at any time.

VIP List

Enable specified clients to ring you directly, bypassing your receptionists. Just send us the numbers.

Appointments & Integrations

Appointment Scheduling

We’ll gladly book appointments for you and your clients, on your own calendar. We can even prequalify.

Email/SMS Sorted to Departments

Calls can be marked and routed to the appropriate department (e.g., sales@, support@, owner@).

E-Commerce Order Integration

Your receptionists can gather E-commerce details such as order number, item info, or address.

Lead Data Gathering

We’ll collect customer info, such as where the new lead heard about you, to help your marketing and sales.

Call Disposition

Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.

Dispatch calls to Multiple Locations

Using ZIP code lookup via Storepoint.co, we can transfer calls to different numbers in your business.

CRM Integration

Smith.ai can integrate with CRM software to sync caller information, notes, and more.

Customer Service and Support Desk

We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.

Availability & hours

We cover PST through EST

We cover all continental USA time zones from 6AM-6PM PST / 9AM-9PM EST.

Worldwide Service

As long as you can access your cell phone or email, you can receive call summaries — anywhere in the world.

Set Availability via SMS

Easily text us your status. Just type “away for 1d” or “voicemail” to tell us how to handle your incoming calls.

International Transfer

While answering your calls during US business hours, we can transfer calls to you anywhere in the world.

CUSTOM PLANS TAILORED TO YOUR BUSINESS

At Smith.ai, our customers come first. We are always interested in hearing what you need and do our very best to build new features to accommodate you. Please reach out to us with any questions about customization at hello@smith.ai or call us at (650) 727-6484.

Smith is a superior call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers.

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