Virtual Receptionist

17 Things Smith.ai can do for your business in 2017

Smith.ai’s virtual receptionist service has grown tremendously in the past year. Refining our existing features — and developing new ones to meet your needs — has kept us busy as we step into 2017. The list of things that our virtual receptionists can do for you and your business is ever-growing, but, in the spirit of ‘17, here are 17 of the most important ways our expert receptionists can assist you in the year ahead.

Switching to Smith.ai from Another Virtual Receptionist Service

When you’re trying to grow your business, any change can be scary. We’ve heard a lot of feedback from our customers about their experience switching to Smith.ai. (All of the quotes in this article are real, from our customers.) Some professionals will stick with a product or service that does a mediocre job in fear that changing it up could create more catastrophe and chaos.

Why Smith.ai is the right choice for your law practice

We’ll be blunt: Smith.ai is the right answering service for your boutique law practice. Our friendly, professional, virtual receptionists are here to support you in running your firm to its fullest potential. Your receptionists will be US-based. You will not be charged per minute, but rather per call. Included in your call plan are a wide variety of features designed specifically to help you optimize your day, and manage incoming phone calls as efficiently and effectively as possible. The receptionists at Smith.ai strive to project the image you want for your business. Rest assured we are collecting and handling your clients’ information with the highest degree of professionalism.

Customize your after-hours voicemail message

Receiving calls after-hours is inevitable. Though you may not be available to answer customer calls, making the best impression possible is essential to retaining current customers and landing potential new leads. Smith.ai's virtual receptionist service is dedicated to your success, even after business is done for the day. Never worry about callers reaching your after-hours voicemail and being met with a generic, impersonal greeting. You can provide Smith.ai with an audio file (ideally no longer than 30 seconds — people often hang up after that), and we will greet your callers with a custom voicemail message, for free.

Refine which calls reach your receptionists — and you

In our never-ending quest to reduce distractions and improve your workflow, Smith.ai has introduced three new features. Our intelligent system, in combination with our friendly, professional live receptionists work to provide you with effortless control when it comes to how your incoming calls are handled. All of our pros can now create a whitelist and a blacklist, as well as define the hours in which their receptionist is on duty.

How We Are Creating The Next Super-Agent

A new term is taking root in customer care. It is ‘super-agent’, and it refers to a customer service representative supported by virtual technology and machine learning. Experts predict that this new breed of customer support professionals will replace what we currently have by 2025. We don’t have to wait a decade: Smith.ai has already begun the process of creating super-agents.

Distracted by Your Phone? It’s Time for a Phone Answering Service

Telephone calls are distracting. Plus, when you are a busy professional, they can get in the way of you making money. That’s part of the reason Smith.ai created its phone answering service. We want to help save you from spending all your time answering calls. Of course, we think fewer telephone distractions are important, but what does the Internet think?

Calendar Integration: Booking appointments for you and your clients!

At Smith.ai, we work with you to improve and grow your business. One way we do that best is by helping you maximize efficiency. Unfortunately, for many pros, scheduling appointments and efficiency do not go hand in hand. Thankfully, Smith.ai receptionists can do more than answer phone calls and field basic questions; we can schedule appointments for you too!

That Time I Inquired about Evoice Virtual Receptionist Pricing

We like to keep things simple at Smith, and there is a reason for that. We believe that small businesses have enough to worry about without having to spend all their time setting up tools. That’s why our prices are clearly spelled out, and we weren’t afraid to directly compare ourselves to others. We think that being upfront helps you save money and time, which is exactly what our services aim to do.