Entries by Jenn Marie

How We Are Creating The Next Super-Agent

A new term is taking root in customer care. It is ‘super-agent’, and it refers to a customer service representative supported by virtual technology and machine learning. Experts predict that this new breed of customer support professionals will replace what we currently have by 2025. We don’t have to wait a decade: Smith.ai has already begun the process of creating super-agents.

Using Your Personal Phone for Business Calls...is Bad Business

Having a personal phone is one of the benefits of modern-day technology, and it’s a good one! Gone are the days of sharing a family telephone or traveling somewhere to use a payphone. People today can bring their phone with them everywhere they go! While this is certainly progress, it has also blurred the lines that separate personal time from business hours. Smith.ai’s personalized telephone answering service offers a solution to this problem.

Distracted by Your Phone? It’s Time for a Phone Answering Service

Telephone calls are distracting. Plus, when you are a busy professional, they can get in the way of you making money. That’s part of the reason Smith.ai created its phone answering service. We want to help save you from spending all your time answering calls. Of course, we think fewer telephone distractions are important, but what does the Internet think?

An Answering Service for Today’s Digital Nomad

Recently I decided to take a two-week break from my time at Smith.ai to work remotely and get some much-needed R&R. Unfortunately for my friends and family, this quiet time also meant having to spend my time in a virtual cell phone dead zone. Leave it to the engineers at Smith to come up with a solution to my call answering needs. Introducing: Smith.ai voicemail to MP3.

How Much Does an Answering Service Cost?

If you have been looking for a telephone answering service online, chances are you’ve become a bit discouraged by what you find. Many companies do not post the true cost of a virtual receptionist or virtual answering service, leaving you to sign up and cross your fingers instead. We don’t think researching the question of “answering service cost” should be so complicated. That’s why we put that information up front.

That Time I Inquired about Evoice Virtual Receptionist Pricing

We like to keep things simple at Smith, and there is a reason for that. We believe that small businesses have enough to worry about without having to spend all their time setting up tools. That’s why our prices are clearly spelled out, and we weren’t afraid to directly compare ourselves to others. We think that being upfront helps you save money and time, which is exactly what our services aim to do.

Which Call Answering Solution Will You Choose?

At Smith, we love options! Not just because they keep our engineers busy, but because they allow us to build the perfect solution for our Pros. Since we’ve launched, we’ve had the incredible opportunity to build a variety of customizations to meet some unique call answering needs. Because the list just keeps growing, here is where you can go to find them all: