Entries by Angie Wilson

Why U.S.-Based Virtual Receptionists Make a Difference

At Smith.ai, we work with many different types of businesses, from law firms to wealth management companies to IT consulting firms. But no matter the type of business, one quality all businesses want from their virtual receptionist service is clear, effective, and natural communication. U.S.-based receptionists are solely equipped to deliver the high-quality call handling required. In this article, we go into the main reasons why.

The Top 10 CRMs for IT Firms and Consultants

As your IT business grows, you’ll start seeing more customers walk through your door and have more relationships to keep track of! Customer relationship management (CRM) software helps business owners organize and report on customer data. Here’s our complete reference guide for the best CRMs to help you decide which is best for your IT firm or consultancy.

Why Smith.ai Gives You Access to All Receptionists, Not a Dedicated Team

Each live answering service is different, offering various features to benefit the business owner. Smith.ai, however, gives you the best quality for your buck because we train each and every member of our team to handle your calls. Find out why it’s better to have access to every receptionist at Smith.ai, as opposed to a single dedicated receptionist or a dedicated team.

Smith.ai vs. Business Connections: Live Answering Service Comparison

If your business needs help handling its call volume, choosing the right live answering service is crucial. You want to maintain a high level of quality customer service, even if your outsource receptionist services. Learn the differences in features, pricing, and quality of service between Smith.ai and Business Connections (a.k.a. BC Answer) virtual receptionists.

How to Send an Email via Text Message (and Text via Email)

What do you do if you don't have a data plan on your phone, or you're in an area without data or LTE? Fortunately, cell phones allow users some unexpected resources in the palms of their hands: you can send emails via text message. And if you have the opposite problem, and find yourself without cell service? It's easy: you can also receive text messages from email accounts. Here's how.

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