Entries by Nick Epson

How to Outsource Your Customer Support to Smith.ai

In a lot of ways, we embrace the “old school” dial-the-operator-first model (a friendly, live greeting goes a long way), but with far-superior technology than the rotary-telephone days. Answering calls is our core service, but we have the capabilities to do so much more than take notes, make transfers, and schedule appointments. We can even handle your first tier of customer service or technical support. Here's how.

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