Entries by Maddy Martin

Easily Switch Who Answers Your Calls with "Redirect" SMS Command

At Smith.ai, we're here to help you run a better business by offering the best-quality, lowest-cost live answering service. We charge per call, not per minute, which means you're in control of your costs. Moreover, we make it even easier to cut down your costs by allowing you to instantly adjust who handles your calls — you or us. Want to adjust the number of calls we handle at any given time? It's as easy as changing your phone routing settings with a quick "redirect" text to our receptionists.

Receive Smith.ai Call Transfer Requests in Slack

We're excited to announce that Smith.ai now integrates with Slack, a widely used, cross-device messaging and collaboration tool. Your Smith.ai receptionists can now send incoming call transfer requests to a designated Slack channel, so no matter which device you're using (computer, tablet, or phone), you never miss an opportunity to take a call.



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