How to Outsource Your Customer Support to Smith.ai

In a lot of ways, we embrace the “old school” dial-the-operator-first model (a friendly, live greeting goes a long way), but with far-superior technology than the rotary-telephone days. Answering calls is our core service, but we have the capabilities to do so much more than take notes, make transfers, and schedule appointments. We can even handle your first tier of customer service or technical support. Here's how.

Easily Switch Who Answers Your Calls with "Redirect" SMS Command

At Smith.ai, we're here to help you run a better business by offering the best-quality, lowest-cost live answering service. We charge per call, not per minute, which means you're in control of your costs. Moreover, we make it even easier to cut down your costs by allowing you to instantly adjust who handles your calls — you or us. Want to adjust the number of calls we handle at any given time? It's as easy as changing your phone routing settings with a quick "redirect" text to our receptionists.



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