When we first launched Smith.ai, we spoke with numerous pros about the features they found important. Surprisingly, live transfer (also known as “warm phone call transfer”) was not at the top of the list. Instead, our pros wanted an answering service that would free up their time, and reduce the amount of calls they received. As our business grew, we decided it was time to revisit this feature. Now, after some significant updates to our already streamlined system, we introduce Smith Live Transfer.