Smith.ai vs. AnswerConnect: Live Answering Service Comparison

If business calls are interrupting your day and affecting your productivity, it’s time to seek out help from a live answering service. But how do you decide from the many available options? Today, we compare Smith.ai virtual receptionists to AnswerConnect.

Setup fees, trials & contracts

Smith.ai

  • No setup fee

  • 30-day/10-call free trial (whichever comes first)

  • No contract

AnswerConnect

  • $49.99 setup fee

  • No free trial
  • No contract

Discussion: Smith.ai offers a free trial for up to 30 days, and we don’t charge you a setup fee. AnswerConnect, however, does not provide a free trial period and they charge a non-refundable setup fee. Neither company enforces a contract, offering plans monthly that can be renewed or cancelled without penalty at any time.

Monthly plans

Smith.ai and AnswerConnect offer the following monthly service plans:

Smith.ai

  • $60 for 10 live receptionist calls and 1 live phone transfer

  • $150 for 30 calls and 2 live phone transfers

  • $450 for 100 calls and 5 live phone transfers

  • Custom plans available

AnswerConnect

  • $149.99 for 135 minutes

  • $199.99 for 225 minutes

  • $399.99 for 450 minutes

  • Custom plans available

Discussion: Smith.ai offers a much lower entry price than AnswerConnect, with its most affordable plan starting at just $60/month, compared to AnswerConnect's nearly $150 price tag. Additionally, Smith.ai charges per call, not per minute, which means your monthly bill is more predictable — it won't go up or down due to particularly chatty callers.

More importantly, though, Smith.ai gives you more for your money. Consider that the average business call is about five minutes, according to Invoca's call intelligence research. For just about the same amount of money ($150 vs. $149.99), Smith.ai can deliver 30 five-minute calls, whereas AnswerConnect is able to handle 27. 

Overage costs

Smith.ai

  • $6/call on the $60/month plan

  • $5/call on the $150/month plan

  • $4.50/call on the $400/month plan

AnswerConnect

  • $1.29 per additional minute on the $149.99/month plan

  • $1.09 per minute on the $199.99/month plan

  • $0.99 per minute on the $399.99/ month plan

Discussion: If each call lasts on average five minutes, with Smith.ai you’d pay at most $1.20 per minute. Or, put another way, if each calls lasts five minutes, AnswerConnect's effective per-call rate exceeds Smith.ai's at $4.95 to $6.45, depending on your plan.

Features

Smith.ai and AnswerConnect offer the following similar features:

  • Lead capture

  • Custom call scripts

  • Appointment setting

  • CRM integration

  • U.S.-based receptionists
  • Spanish-speaking receptionists

 

Smith.ai has the following additional features:

 

AnswerConnect offers the following additional features:

  • 24/7 live call answering

  • Calls under 30 seconds are free

  • Live web chat

  • Online portal access to check usage, settings, and messages

Discussion: Smith.ai and AnswerConnect both deliver the basics: customized call answering procedures, lead capturing, and appointment scheduling. Notably, both also offer U.S.-based receptionists who are well versed in the business etiquette and customs American customers expect.

However, Smith.ai has an edge in two important ways: our receptionists are able to make outbound calls on behalf of your business (appointment reminders, work status updates, and more), and they are able to not just capture new leads but also qualify them. Would you rather get 50 completed lead forms that you have to manually review to see whether they're good prospective clients who will be able to pay your fees and reside within your service area, or would you prefer to have those leads already vetted for you based on a series of intake questions? Your Smith.ai receptionists will ask the necessary questions upfront so every new lead we pass along is worth your time to review.

Summary

If all your business needs is someone to answer the phone, take notes, and schedule an appointment, AnswerConnect offers a fine service. They'll even handle your calls 24/7 if you're in a line of work that requires call answering late into the night or on the weekends (locksmiths are one example).

But if your business runs during normal weekday hours and you're looking to give callers the experience of an in-house receptionist, where the person on the phone with your customers is so well informed about your business that it seems they're sitting right in your office, Smith.ai is the superior choice. We seemlessly integrate with your business and the systems it runs on, and serve as your customer's first point of contact, so you only handle calls that truly need your personal attention. 

Smith.ai client testimonial

Don't just take our word for it! Here's what one happy Smith.ai client had to say:

“This company has changed the face of my business image from embarrassing to impressive. The folks here really go WAY beyond the call of duty, and they do it the way American clients are accustomed to. Beautiful. And the cost? Just silly low. I can't brag loudly enough about my Smith.ai partners.”

- Emmett “Corky” Kaericher, Visual Workforce, LLC

Learn more about Smith.ai

Smith.ai virtual receptionists are trained to learn your business and build a relationship with your customers. Discuss your options with us by calling (650) 727-6484 Monday through Friday between 6 AM and 6 PM PST. You can also reach us by email at support@smith.ai. Signing up for our 30-day/10-call free trial is a great way to get started.



Want Smith.ai for your business?

By pressing the big button, you agree to Smith’s Terms and Conditions.

Sign up for a free trial Let's get started!

OK, thanks! We’ll be in touch!

(or learn more about how it works)