Are You The Next Smith Agent?

There are plenty of virtual receptionists in the world, but few have what it takes to be a Smith agent. Are you up for the task? Many apply, but few are chosen. Find out what it takes to be a world-class receptionist for a superior call answering service.

Smiles Are Not Just for Pictures

If you’ve ever had to deal with an unfriendly bank teller, you know how important a smile can be for a customer. Smith agents take that understanding a bit further. Not only do they smile for pictures, they bring their congeniality and positivity to the Smith.ai team and the customers they greet and represent every day.

A Smith agent is always prepared with the vocabulary to give our pros the full picture, help their clients feel happier, and build an awesome team environment. If you know what it means to convey happiness in everything that you do, there may be a spot for you on Team Smith!

Details Are What Matter

Because Smith.ai uses state-of-the-art, intelligent software, the routine parts of being a receptionist are incredibly easier than you would imagine. That’s why we expect Smith agents to spend more time focusing on the details. Whereas ordinary virtual receptionists tend to focus on collecting the correct call-back number, our agents are more detail-oriented and focus on things such as:

  • Practicing Active listening and Emotional Intelligence with both clients and customers

  • Intelligently transcribed voicemails

  • Assigning disposition to our pros calls

  • Correct pronunciation

  • Understanding of our pros’ businesses

We place heavy emphasis on these skills — because it is the little details that make our receptionists a step above the rest.

Work Is Not Hard When It Is Fun

Working remotely has its perks, but it also has its challenges. Smith agents are able to embrace a virtual work environment head on, while still providing exemplary receptionist services.

For their dedication and professionalism, we reward our agents with:

  • Paid training

  • Responsive support

  • Flexible schedules

  • Relaxed working environment

We want our agents to enjoy working with us, because we believe happy receptionists lead to happy clients.  We work hard to support the needs of our agents so that they can best support the needs of our pros.

 

Think you are up for the challenge? If you are an experienced receptionist that is looking for a great freelance career, contact me at hello@smith.ai for more information.

 



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