Using Conditional Call Forwarding with Your Smith.ai Number

Follow these easy steps to set up conditional call forwarding on your phone. 

T-Mobile:

Forward all my calls to Smith

  • Dial   **21* Your Smith Number #

  • Press Send

See https://support.t-mobile.com/docs/DOC-4041 for more customizations


Verizon:

Forward busy and no answer calls:

  • Dial   *90 Your Smith Number

  • Press Send

Forward only busy calls:

  • Dial   *71 Your Smith Number

  • Press Send 

Forward no answer after 3-6 rings calls:

  • Dial   *92 Your Smith Number

  • Press Send


AT&T Wireless:

iPhone6/6+ only

you must do each step to activate all available forwarding options. 

Forward no answer after 10 seconds calls:

  • Dial   *61*1 Your Smith Number*11*10#

(To reset, press #61#. Press *#61*# for status)

Forward unreachable (out of range, service off) calls:

  • Dial   *62*1 Your Smith Number#

(To reset, press #62#. Press *#62*# for status)

Forward only busy calls:

  • Dial   *67*1 Your Smith Number#

(To reset, press #67#. Press *#67*# for status)

All other phones 

Forward all calls:

  • Dial   *004*1 Your Smith Number# 

You can also call AT&T Customer service at (800) 331-0500  and let them know you are unable to activate call forwarding or conditional forwarding. They may be able to activate it for you. 


Other Carriers:

If you’re using another carrier not listed here, please email support@smith.ai and we’ll get you the right answer. (And we’ll update this document!)

 

Image courtesy of PhotoAltelier on Flickr