Sean Lund-Brown

Sean Lund-Brown is a current Marketing Assistant for Smith.ai. A graduate from Metropolitan State University of Denver, Sean graduated with a BA in Music and an individualized degree in Teaching Vocal Pedagogy.

Articles by Sean Lund-Brown

What is a Remote Receptionist? Benefits + Features To Look For

April 29, 2024
What is a Remote Receptionist? Benefits + Features To Look For
Today’s companies are finding themselves in need of more outsourced services than ever before. Remote receptionists are becoming a preferred choice for those who want to have dynamic phone services without having to dedicate in-house staff to the task. Throughout this article, we’ll discuss the remote receptionist, including their job role, available services and solutions, and how they are an investment, not an expense.
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30 Marketing & Sales Terms Every Small Business Owner Must Know

May 16, 2023
30 Marketing & Sales Terms Every Small Business Owner Must Know
Learning marketing and sales terms can help you build more effective campaigns to generate and convert leads. Our company can screen leads for you.
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30 Customer Service Terms Every Small Business Owner Must Know

May 15, 2023
30 Customer Service Terms Every Small Business Owner Must Know
Building effective customer service strategies involves learning key terms in the industry. We teach you definitions for customer service terms.
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How to Manage Business Reviews on Google, Yelp, BBB, and Angi

May 15, 2023
How to Manage Business Reviews on Google, Yelp, BBB, and Angi
Whether you need to learn how to set up your business profile or handle negative reviews, we provide a guide on how to navigate Google, Yelp, BBB, and Angi.
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How to Hire and Train Managers and Set Them Up for Success

May 15, 2023
How to Hire and Train Managers and Set Them Up for Success
There are particular qualities to look for and paths to take when hiring and training great managers to work in a virtual or hybrid office environment.
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How to Hire and Retain Great Salespeople for Your Small Business or Startup | Essential Business Owner Skills

May 15, 2023
How to Hire and Retain Great Salespeople for Your Small Business or Startup | Essential Business Owner Skills
To hire and retain great salespeople, vet candidates with a thorough interview process. Offer incentives and opportunities for professional development.
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The Small Business Owner’s Guide to Getting the Right Loans

May 15, 2023
The Small Business Owner’s Guide to Getting the Right Loans
This small business owner’s guide will give you some insight into the types of loans you may qualify for and the benefits of getting loans.
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How to Hire and Retain Great Customer Service Staff for Your Small Business | Essential Business Owner Skills

May 15, 2023
How to Hire and Retain Great Customer Service Staff for Your Small Business | Essential Business Owner Skills
Customer service can be difficult but also incredibly rewarding. Staff members with the ability to work with difficult clients and situations, solve problems, and brighten up a customer's day are priceless. For employers, finding an individual who is realistic and positive about the job is an absolute must. These are the employees you want; the ones who will work hard for your company, take pride in their work, and should never be taken for granted. Hiring great staff for your small business can be daunting, but there are many ways to do so.
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How to Boost Local SEO for Businesses with Multiple Locations

May 5, 2022
How to Boost Local SEO for Businesses with Multiple Locations
Local SEO can be tricky, but once you have a grasp of how it works and what the best practices are, it will become much easier to handle. Since as many as 46% of searches are made on Google for local businesses, and 76% of those searches will result in a visit to the store within 24 hours, it’s critical that your local SEO is on point. When you have more than one location, it might be a bit more work, but it’s still just as simple. Here’s what you need to know.
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Learn the NATO Phonetic Alphabet and Why It Works

May 3, 2022
Learn the NATO Phonetic Alphabet and Why It Works
NATO developed the phonetic alphabet to prevent miscommunications and spelling mistakes, especially when communication is taking place between people from different countries or with different accents and dialects. In 1956, it debuted as a tool for pilots to communicate effectively and within a few years, it was the standard, established universal phonetic alphabet to be used for all civilian, military, and amateur radio communication.
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