The leading online music merchandise retailer, Merchbar, was inundated with customers placing or tracking their orders via phone calls, taking time away from the team running the company. They wanted a reliable, cost-effective way to convert the phone calls to emails so that their customer service team could properly route the orders. Highly professional and friendly Smith.ai virtual receptionists turned out to be just what they needed.
Smith.ai receptionists now answer their calls with a friendly demeanor, take detailed messages, and escalate basic service issues. The virtual receptionists transcribe the order number, along with the customer’s questions into a clear email. Finally, it is marked according to its urgency and forwarded to Merchbar online customer service representatives for a fast response. All of this is done at a fraction of the cost of hiring a full time, in-house customer phone receptionist. Smith.ai provides efficient receptionist service and, in turn, Merchbar’s customer service rocks!